Comfort Inn Saugerties

The front desk service was very unprofessional and rude both at check-in and other times. At breakfast ( they offer continental free breakfast- they ran out of coffee at 9.30 and the guy at reception said: oh well that’s all the coffee for today. The waffle making area was dirty, with hair pieces being stuck to the cleaning spatula. There was no milk anywhere to be found at the breakfast station. Overall is a 2 star hotel with an 1 star guest service. Absolutely not acceptable. They charge $200 for a night and their services are terrible.

Drove 3 hours and booked to find out pool wasn’t available three other hotel next to each other with pools. Should have said on hotels.com or the website

Staff was very friendly and helpful

Very convenient location, right off the Thruway and close to convenience stores, gas stations, and dining options. The staff was nice, and the continental breakfast was good. The hotel smelt of Fabulosa, very strongly, carpets and furniture were stained, my first night there I went to go to bed, and the bedspread and sheets were dirty from the previous person. They changed everything at my request and I did not have a problem after that.

Very dirty, horrible chemical smell, restless breakfast.

It’s ok

Room was large, clean, comfortable, quiet. Multiple maintenance issues indicate neglect. Carpets stained. Public areas needed cleaning. Good deal for the price.

Clean and super quiet. Comfortable bed.

Good price, convenient location, but strong smell of disinfectant.

Paid $329 for 1 night. The tub had mold on it and the ceiling was peeling and falling down, bathroom had hair all over the floor and garbage from previous guest. The bed had hair (that was not mine ) in it and my husband ha to kill a bug on the curtains. The price for the next night was $143 so I asked to be charged that price instead, the girl at the front desk said the manager will adjust the price. I have not heard back from him. I have called the hotel over 20 times and no one answers

Bathroom dirty, could hear people above us walking around. Breakfast items not refilled readily.

It was very overpriced for this type of hotel. We paid over $300 for a night but 2 weeks later it’s only $90. That’s what it should be for this hotel.

The soda machine was broken. The breakfast room had a broken waffle maker, and the cups for coffee were not individually wrapped as other comfort suites such as Glenmont the stairs were not individually wrapped as they are in Glenmont, and there was no flavors for coffee nor decaf coffee. I could go on.

Very clean very friendly service.

Nothing! They should close down until they finish reconstruction.

Vending machine and Laundry room was out of order for duration of our visit. They was no Coffee or Breakfast available. A Large majority of rooms were under reconstruction right next to rooms with customers. The smell of paint fumes and adhesives was overwhelming just walking to our room. Workers didn't take weekend off and were banging and drilling on Saturday and Sunday. Construction trailers were blocking half of the parking lot during our visit. Carpeting was torn and presented tripping hazards. Cold water was shut off initially as the room we were in had just been renovated... We've stayed at this location (since it was first built in the '90's) from time to time while visiting family and this is the worst hotel stay experience we have ever had. Will never stay at this location again. Management / Owner is totally clueless and should consider a different line of business.

The lobby/ entry is not very welcoming, it gives off the feel of an unsafe place. When entering the room, twice during the stay, with no cooling/ heating on , the smell of the room was extremely unpleasant.

Ok place to stay

It's an old hotel in need of updating. It's as clean as it can be given everything is old. There are clothes irons in the room but no ironing boards anywhere in the hotel. Plan accordingly. The grounds are nice and neat. The included breakfast is actually pretty good, too.

My review has nothing to do with the staff, they were all lovely. Even though my room was "non smoking" it and the hallway smelled like cigarette smoke. The exit door to the stairs that lead to the side entrance was so loud when it closed. The air conditioner made such noise we had to unplug it. The handle from the toilet broke off the moment we touched it. The room was dingy and felt dirty. Paying almost $300 for a room that should be $89 is ridiculous.