Comfort Inn University

Staff was very friendly and courteous

The building is really old and run down, and the first night, the whole room got totally SOAKED with water from the moisture inside the building. I am not exaggerating. There were puddles on the floor, the carpet was wet, all of our clothes. We asked to change rooms thinking it had been a maintenance issue and we were told due to the age of the building, the air conditioner couldn't be placed above 69 degrees. I come from a tropical, moist country and had never ever heard of this happening elsewhere. Staff was very friendly, we were given another room which smelled of dampness as well and was moist, but at least things didn't get visibly wet this time. The building and elevators are VERY run down, but staff tries to keep everything as well as they can. Beds are very comfortable and rooms are clean and well decorated, much more modern than the building itself. Breakfast was not good, especially the "eggs", but had waffles and muffins my kids enjoyed.

Breakfast had a lot of choices. Asked for a quiet room at my 3 pm check-in and they put us acifrom the maid supply/laundry area. Very noisy in the morning. Working nights, I don't appreciate this especially when I specifically said a quiet location. Room smelled slightly of urine when first entering, a few stains on the floor too. Possibly got put in a dog friendly room. Bathroom fan wasn't functional and no window to open. Overall pretty clean otherwise.

Check in is easy breakfast great except the coffee brand rooms clean friendly staff will stay again

Excellent stay

Our room smelled so badly of mold, we immediately left. The room looks nothing like any of the images they show on the website. We literally left 15 minutes after walking into the room, it made me so nauseous. We ended up staying at another hotel.

Mixed bag overall. Property is rundown. Carpet stains. Damp and smelled stale. Staff were nice.

The fact that I couldn’t connect any device with HDMI to the TV really ruined the experience

The room was clean and quiet during the night. Everyone was friendly and the staff was approachable. Most of all, the front desk staff was willing to go above and beyond their job description. They left my family a personalized and heartfelt card which meant the world to us because I have never experienced this. The breakfast was good, check in and out was easy, the elevator was a little slow but it was not a bad experience. I would definitely recommend this hotel 10/10.

The desk staff were very helpful and kind. After a long flight and drive with kids, it was nice to have a good greeting and check in experience

It was nice

Very nice, convenient and a good breakfast.

Best place to stay Very friendly Very clean

The hotel itself was very clean and the staff was super friendly and helpful. There was more than enough open (albeit tight) parking available. The only issue is that the AC in our room wasn’t removing excess moisture from the air, was adding lots of moisture to the air—or both. It was so bad that condensation made everything in the room feel very damp and the floor tiles near the room entrance were visibly wet and slippery throughout our stay. It was so bad that the metal bases to the lamps by the bed were actually rusty. We reported this to the front desk at checkout and were told they would have maintenance check on it, but this was obviously a long-standing issue and I doubt anything will be done to correct it.

See above

The staff was very friendly. Our room was clean and comfortable. The bed was one of the most comfortable hotel beds I’ve slept on in a while. It was quiet at night. The location is perfect for visiting UNCW and also great proximity to the shopping and restaurants in the area. My only gripe was that the parking spaces were very tight but it was still a great stay.

The room had a musty smell in it

Affordable & clean.

Wonderful stay will come again

Nice room, great service, okay breakfast The AC was way too noisy. The coffee machine in the bathroom was not a good location. Housekeeping services were outstanding!!! Will stay again!!! Thanks!