Comfort Suites University - Research Park

It was close to shopping centers and restaurants, Wal-Mart across the street! However...there was only one ice machine working out of 3. We were on the 2nd floor and had to go up to the 7th floor to get ice. Breakfast was nice. Wish they could rotate the sausage for bacon though. We don't eat sausage everyday. Overall it was a nice experience. I would recommend this hotel

The rooms are spacious and clean

The outside really didn't match the beauty on the inside

Check in process was quick done. I accidentally left my cellphone at the desk and about 1-2 minutes after entering the room, I received a call from the front desk asking if I had my phone. I was extremely grateful for the return of it.

It was good for 1 night stay.

Disgusting, dirty property worst hotel I’ve ever stayed in

The front desk was nonchalant about not having the room I booked… and I was charged the same amount … I booked a room with a jacuzzi tub and was told there wasn’t one available got a basic suite for the same price … how is that???

The toilet paper holder was rusted and the chair at the desk in the room was torn.

Room itself was just ok. I was charged a $100 deposit upon check-in even tho I paid fully online…not sure what it was for and didn’t get it back at checkout. Nowhere on the website did it say the pool was closed because it hasn’t been inspected for the season yet…it’s June. The mattress on the pullout couch was horribly worn and thin. It served our purpose but wasn’t anything to brag about

It was June and they had not received their inspection so the pool was not open despite it being within season.

Staff were exceptional. Overall comfort was decent, but cleanliness was ok. The last night there, I found adult and baby roaches crawling in the bathroom upon our return to the room. Not the thing I wanted to flip the light on to find!

The check in staff was nice and helpful. I stayed for 6 days and no one cleaned my room. The cleaning lady was cleaning the room next to mine on Sunday (after being there since Thursday) and she told me I wasnt on her cleaning list. Never had that before where they wouldnt even accommodate me for an exchange of towels, trash, etc. She said she'd call the front desk and get back to me. I waited for over an hour and even left the stopper in my door. She never informed me, so I went down to check and ended up having to get my own towels, which I was given swimming pool towels. Then the staff couldnt find trash bags and said he'd call me... he didn't. I went down late at night and the night staff gave me a big black trash bag, which I used for all my trash. By Monday, there was no reason nor expectation for them to clean my room as I was checking out the next day. If not for all of that, I would have had a very pleasant stay. The area is nice, the view from the top floor was nice, just didn't like staying in an unkempt room as I don't in my own place.

Blankets had hair & cigaret burns!

Cold lemon water

Very disappointed that the pool was not open for use. That was a major reason that I used this location. If the Pool or other expected things that a guest would want to use is not going to be available for use, then sent out a notification. No explanation was given , other than the gate was locked and when asked, a staff member said it’s closed.

Room was not very clean, stains all over the floor. Mold on the curtains, rips and stains on the comforters.

Outdated; dirty carpets; hair in the shower/tub upon arrival; bed and pillows not very comfortable. I will not stay here ever again.

It was convenient to the main street. There was a site that gave homeless camp. It was behind business and trees

Great visit will do it again

The check in clerk was very rude. We asked him about places to eat in the area. He said he did not know bc he does not live there. They had no lists of local eateries or anything. I asked daily for fresh towels and finally got some on our last night. Grat location to Charlotte speedway but not sure I woyld stay again.