DoubleTree by Hilton Somerset Hotel and Conference Center

Everything was fine, worked well. The heat outside was record breaking 100 degrees, but the air conditioner in the room was EXCELLENT—and to me that’s a big deal. Only thing I might improve is have some more options in the little snack/ sundries shop.

Great place clean very friendly staff

Nice and clean

Very quiet and comfortable

Aside from loud guests talking late at night (past 11pm) while we were trying to sleep, it was a great stay.

the hotel was clean but the bathroom wasn’t clean enough the toilet was running all night long

I was thought breakfast was complimentary but it wasn't.

The bedroom next door was super loud Kept our family up most of the night AC did not work.

Nice property clean rooms. You can hear people in the hallway walking and talking though.

Good Hotel. Location is bit odd. Breakfast was good. Had some trouble when checking in as receptionist did not realize, I already paid for breakfast as part of the booking. They were able to resolve it once more experienced person helped them out.

Everything is outdated. Poor pillows and bedsheets.

I recently stayed at Double Tree by Hilton Somerset Hotel Conference Center and, while the overall experience was fine, I encountered two issues that negatively impacted my visit. First, I was disappointed to find that the **jacuzzi was under repair**, which was not disclosed prior to booking. This amenity was one of the reasons I chose your hotel, and its unavailability affected my stay. More importantly, I found your **policy regarding facility use after checkout to be unfair**. Expecting guests to pay for an additional night simply to allow their family a few extra hours of enjoyment is unreasonable. Many hotels provide a grace period where guests can continue using facilities before departure, enhancing customer satisfaction. As an **honorary member**, I expected more flexibility and consideration regarding guest privileges. Unfortunately, this experience has led me to reconsider future stays or recommendations of your establishment. I hope you will review these policies and take guest concerns into account.

Beautiful very large lobby, very nice staff. Room wasn't huge but bathroom was very tiny. Could barely turn around in there. There was no microwave in the room either.

The friendliness of everyone.

Awesome

The staff are wonderful. The grounds are beautiful. The ice machine has been broken since the last time we stayed.

I originally booked for 2 rooms and when I went to check in, they only had 1 room reserved/registered for me. I reached out to Travelocity because the front desk who checked me in said they would be the one to refund me. Travelocity reached out to the hotel that informed them there was a second room reserved for me and they don’t know why the front desk worker at the time didn’t check me in for both/couldn’t find the second one. Needless to say I would NOT book through Travelocity again or recommend this hotel. The run around to refunded is crazy especially when I’m not at fault.

Hotel was nice. The front desk agent was very polite. Clean, quite just a lovely stay.

Great hotel

Good location, great breakfast, staff friendly and helpful.