Element New York Times Square West

We stayed on the 30th floor. The elevators were a nightmare. Out of 3 only 1 would work and go to your floor. They were advertising rooms with a city view on the 30-40th floors and selling them for more than $300 per night without prior telling you that the elevators were broken (no info about this on the booking site), i got an email about it only on the day of my check-in. You would have to wait for that single working elevator for 15 minutes at least each time going up and down. Hard to adjust the tap water temperature, its only boiling hot on both taps. You have to run the water for at least 10 min to try to regulate it. The hotel itself is pretty old. Everything needs a major renovation. No working bathrooms in the lobby/ close to the dining hall. Cleaning service is terrible, they only picked up the trash, leaving the rest out. No "make my room" sign available at least to ask them to clean your room. Power sockets out of order in the room, the room telephone not working properly. The hotel looks way worse than the pics on the booking site. We had a double room, the room was tiny. Plus: the location is great, the hotel is within 5min walk to the Time square,etc. The beds were wide enough for 2 and comfy. Our room had a fridge, pack and play per request, microwave, coffee/tea supplies, paper towel, lots of towels in the bathroom, ironing, tv, clock. The view was nice from our window, however lots of light from the ads screens, city lights. Blinds. Breafast was good.

Elevators not working. Impossible to get on at check out time with one tiny elevator! Had to walk down 7 flights with all luggage. Also floor in room was dirty and almost no hot water!

The main problem is elevators system, and they not notify you need to push the buttons every time , and also stuff on the reception was most of them nice but one guy was mean saying that their restroom is broken go somewhere outside , we were shocked

The elevators I had to take the stairs with luggage and I have a reconstructed knee, my knee was swollen when I got down stairs and I told the front desk and security guy

Shower water was quite cold and I could not get it warm. The toilet in my room had difficulty flushing as well/the handle would get stuck. The toilet paper dispenser was also broken, so a roll of toilet paper was simply set on top. Staff was friendly at room check-in.

The hotel room had plenty for us. A full size fridge freezer and a dishwasher as well as a king size bed were all packed in. It was tight for space around the bed resulting in some bruised shins. The room was comfortable. It was clean but not thoroughly clean. The staff were fantastic. The location was perfect. The breakfast was awful. Avoid the hot food, just tasteless. Also watch out for the many vultures who take all the bread, ham, cheese, cakes and fruit for their lunch later leaving you with barely anything to choose if you go to breakfast past 9am. Also for an eco hotel, the lack of recycling done at breakfast is sad along with chuck away paper cups, plate and plastic knives and forks. We would not stay here again purely for the awful experience that is breakfast. I did receive an email letting me know before I arrived that 1 lift was out of use. This caused so many queues and the elevator rides were uncomfortable as you are packed in like a tin of sardines with strangers. I know it couldn’t be avoided and I was pre warned but it was a pain.

We arrived at 6:45 check-in 3/4 - the room was just ready now but we have a 2 double bed room and that this was an upgrade??? Not when you are a couple and both people are tall! Then elevators took forever because one being worked on. Then took a shower and the rod came apart and water was shooting up everywhere. Needless to say tough entry. The hotel was nice enough and the manager was friendly and helpful but they had a ton of people there and either needed more staff or something!

A big plus point is the breakfast, with a wide range of options, including healthier options such as fruit and yogurt. The downside was that the elevators took up to 20 minutes to get into. The room is well equipped and clean, the bathroom is a very good feature of the room, only the fridge is very close to the bed and both it and the ac make noise, and at night this is not very pleasant. Apart from that, my stay was great! I recommend it.

Great location in the Garment District, one block from Hell’s Kitchen, 2 blocks from Times Square and a 10 minute walk to Madison Square Garden. Also had the subway a block away. Staff were super friendly and helpful. Wonderful Irish pub next door, a Pret around the corner, and plenty of other options a short walk away. Room was small but clean and everything worked fine. One of the 2 elevators was out but we lucked out with a 2nd floor room. Breakfast was fine but only ate it once in our 5 days given all the other options nearby. Would stay again and is a great budget option given the location.

Enjoyed my stay

Super kindness

One elevator was being repaired. The wait time for elevator was horrible. Other than the elevator issue, this was a nice hotel for the price and location.

Hotel was clean and felt safe despite surroundings. Close to trains and shopping, location is in the Garment District.

i would like to commend their staff in the kitchen.. esp John Empono who really made sure that we are taken cared of esp with food. Very nice and helpful staff. i love the availabilty of big fridge, microwave and kitchenette.. they offer free breakfast and water.. Highly recommended

Check in errors and elevator was broken.

The hotel is excellent! Room very clean, excellent customer service, great free hot breakfast and great location. There was an issue with one of the elevators which create long waiting to get into the room. Otherwise, everything is perfect and will visit them again.

Location ia very good. Easy to walk to Time Square. There is a bus station near by also. The breakfast employee were very nice. However a couple days before we check in they send us a message saying that one if the elevators are out of service for reno. When we arrive there was a huge line beacuse one out of three elevators were working. On peak ours we wait more than 20 mins to take the elevator. We were at floor 33, with two toddlers the stairs is not a good option for safety. Whe we arrive to the room we notice the room was not completly clean. We notice front desk and they told us that soembody will go and clean the room. The next day we left the room and when we return the only thing they did was removing the trash from the trash cans, nothing else.

Great location, wonderful staff. Rooms were really quiet. Only issue was the elevators. Waits were excessive to go up or down. I understand that one elevator is under maintenance, but we ended up taking stairs several times from 25th floor.

This hotel charged me $250 hold for incidentals. This is the most I’ve ever had to hold and as of today it’s not been returned to my account. As a Bonvoy member I think that’s rediculous esp when the room was half that. I will not be Using Element ever again.

Elevator broken