Extended Stay America Suites Cleveland Great Northern Mall

Staff was great ,rooms was clean and comfortable would differently stay again

Dirty

Ok. A little bit outdated, definitely needs a remodel/update.

Our room #205 smelled like rice and it was missing the tv remote control. The breakfast was meh and there were no napkins.

I've stayed in different Extended Stays hotel but no other like this one, and not in a good way. To start, I made reservations for a 2beds Room. It looked nice and clean in the pictures everything nice until we arrived at the lobby to this specific location! It smelled like cheap motel to be honest, the guy "assigned" to the front desk had a "I don't wanna be here" attitude, breathing loud end everything. We continues to confirm the reservation, give us our key cards and send us in our way, we go to the floor, walk to the door, opened the door and the room WAS OCCUPIED!!! 👀 We closed the door, technically run to the lobby again, when we tell the front desk guy what happened he just sighed and continued to check the computer to then tell me "Oh I'm sorry we fully booked " like wth 😒

That is a horrible hotel. Very smelly from the entrance to the room. I asked to give me refund and I will choose another hotel and they declined. Finally my family agreed to stay and my kid is having breathing problem for the bad smell. AC also not working. Front desk also very bad attitude person.

Rebecca and Rachel were amazing ! I can’t thank them enough for their hard work !

I really appreciated the staff at this property! Rebecca and Rachel were fantastic ! I can’t thank them enough for the hard work and dedication to their jobs !!!! I would for sure stay here again ! Thank you guys !

Great for a short stay - bed was comfortable!!

Shopping

First night lots of noise above, but staff were very accommodating and moved me promptly and professionally.

The location is good. The kitchen in the room was dirty (stove and walls); the carpet floor was very dirty; I didn't take off my shoes. The good things were the clean and comfortable bed. The hallway was dirty. The front desk staff were friendly. Breakfast was only mini cupcakes (one-inch ones) and coffee (so one kind of snack with coffee, but not breakfast). I definitely will not stay there again. I can pay an extra $20 and stay in a better place where I feel I am staying at a hotel. After that visit couldn't wait to go back home to shower after that experience

Great

Good

The beds were beyond not comfortable hard as rock.

The shower was either hot or cold. Water turned off in the middle

dirty, no amenities, hotel smelled bad

Clean property and quiet

It was great

Great location. Rooms accommodate my needs like an apartment. Great price