Extended Stay America Suites Washington DC Centreville Manas

I had an issue with the window panels in my room—they were broken, and light from outside made it hard for me to sleep. I called the front desk to report it, hoping for some assistance. Instead of helping, the front desk staff raised his voice and dismissed my concern, saying “it’s dark now,” as if that solved the issue. I wasn’t trying to cause trouble—I simply wanted to let them know about a real problem in my room. His rude attitude made the situation worse. Very unprofessional and disappointing. I will not be staying here again. Terrible service. P.s. I stayed at a lot of different hotels, but this hotel is the first hotel where I had a bad experience with terrible service, and this is the first time I've written a review of the hotels. I never coming back for staying this hotel ever.

On the website says free breakfast when you go for breakfast is continental breakfast pay that much money and no breakfast not good but not stay there again

Front desk girl was very helpful and attentive.

It was a very enjoyable, comfortable stay. The building isnt in the best condition, but the staff do their best to take care of guests.

Used it many times. It is convenient.

First room only had one queen bed- didn’t realize I had booked that small of a room and room had a strong odd odor. Front desk was helpful in providing a different room with 2 queens for an additional fee. Next room also had strange odor. Maybe from previous guests cooking in the room. Kitchen had nothing in it so maybe you had to ask for kitchen kit which might be standard practice but surprised me. Fridge and freezer were nice and very convenient. I’d say biggest issue is smelly rooms.

The young lady at the front desk is absolutely FABULOUS!!!!!! I wish i would've gotten her name so I can sing her praises as it should be done!

Great room for a reasonable price! A+++

surprising not to have a coffee maker in the room,, it was something you had to request and then go to the front desk to pick up

Excellent service. Provided the first floor room that was requested. Allowed for an early check-in. I stay here multiple times and appreciate their consideration.

Does everything a hotel needs to do. Definitely a strong base of operations for the trip.

I will never stay at this hotel. Never~~ When I asked the man at the front desk upon check-in whether I can have a hot tea in the room, he said yes. In side of the room, no pans or cups, nothing to boil the water or to use the microwave oven. I went out to the front desk how I can make my own tea to get the hot water. He gave me the pot covered in a plastic bag. The pot was not cleaned well and I could not use it. When I asked a cup, the plastic clear cup was also filthy. The fan at bathroom was so loud and the shower stream was so weak, I was not able to wash my hair.

Great customer service

Nice and kind

Stove was no clean with burnt food on the side. There was also no hand soap in the bathroom

The gentleman at the front desk was so friendly and accommodating. I believe his name was Khalid.

It was good

There was nobody at the front desk when I arrived, no bell to ring or way to obtain attention. I waited for almost 10-minutes to not have the women address her lack of response only to ask me “what can I do for you” without providing any eye contact. The room was very clean, however it’s 2025 and the room didn’t seem upgraded at all, very basic. The TV was small, no ice machine in the building, the breakfast was a nutrigrain bar or pre-packaged muffin.

Stay was great

Worst hotel ever by service and cleanliness and safety