Global Luxury Suites White Plains

Being in an apartment building for an actual stay instead of a house was a first for myself and the family but overall a good stay.

This place a marvelous!! Very nice and clean!! The scenery of nature that I experienced when waking up was very refreshing!!

I wanted to share my feedback regarding my experience. Unfortunately, I was not satisfied with my stay for several reasons. First, the unit came with only one FOB, which was inconvenient. Additionally, the appliances were subpar—specifically, the toaster did not work. The apartment also had an unpleasant smell, which made my stay uncomfortable. The check-in process was especially frustrating. Getting the apartment code was a nightmare, and I was forced to spend the weekend in a hotel due to the delays. Given these issues, I cannot say I was a happy customer. I wanted to bring these concerns to your attention in the hope that future guests won’t face similar difficulties

I would give 0 stars if I could. My stay was mostly pleasant, until I requested to extend my stay. I am here on a work trip indefinitely until we hire a replacement employee for the area I was staying. I gave them two weeks notice for the stay extension and they requested I pay up front and sign a lease, to which I obliged. I understood this was an apartment and I was staying over a month at that point. THE DAY that my original stay ended, I was on location for work taking appointments and I received a text saying that my stay could not be renewed due to my credit score. They gave me a minuscule fraction of the notice that I gave them and they did not even give me time to offer them a co-signer before they refunded me and locked me out. I canceled my sessions for the rest of the day as soon as I received the text, a loss on daily revenue for the company, and as soon as I arrived I could no longer access the apartment to gather my things. They had already changed the digital door code. I spoke to a wonderful apartment concierge who called this third party company for me and they gave me a temporary access code and just 30mins to get my things. The absolute lack of respect for their guests is appalling to say the least. I have never been treated so poorly by a company that is supposed to be a place of hospitality. I will never book through them again.

I was very impressed with this "hotel". It is more of an AirBB as your unit is an apartment in an apartment building with permant residents. It comes nicely furnished, including basic kitchen essentials (like service for four, pots and pans, coffee maker, etc). All of the amenities are modern, and the in-unit washer dryer is a huge plus. I also really appreciated some of the welcome gifts, including some coffee/tea, laundry detergent, and your basic hygiene essentials. Property communicates with you regularly and gives you good information for a contactless check-in and check-out. The only detraction is the thin walls. It was very difficult for me to sleep because of the noise in the surrounding units. Dogs barking, TVs blaring, kids screaming, etc. I turned on some white noise and was fine, but just be aware that there's a lot of commotion in the surrounding units.

Nice view from the apartment and great for business trip.

Great location, friendly people, great apartment

The customer service reps were absolutely horrible!! The check-in process was frustrating. There was no wi-fi until the last night - wrong password sent via email. The apartment was in a nice location but broken/missing items. My suggestion (since I almost exclusively book through Expedia) is to not use this company! EVER!!

Communication with terrible. The floors weren't clean, the toilet seat was wobbly, tub didn't drain and towel bar was broken. Our key fobs didn't work so we couldn't access other areas and needed the code to enter each time. The garbage disposal didn't work and the sink and dishwasher smelled. The only laundry detergent provided was a small box of powdered All. The dryer look a very long time to dry clothes. Our tv remote was broken, a replacement was delivered the day before check-out. There was no option for early check-out and a fee for late check-out. And while have place settings all arranged, you're literally limited to only 4 cups, mismatched spoons, dull knives and pots and pans. Super basic with no seasonings, cutting boards, etc. It's not really a kitchen meant to cook in. Instead of booking through Hotels.com, save yourself and stay at Cambria Suites or book through AirnBNB.

The room was fine but the customer service is just horrible. The management is not only off property but out of the country. Every phone call is a 40 minute ordeal of holding And transfers without any resolution. They routinely screw up on their end and it is completely your problem. Every issue, No matter how minor, takes at least 2 days to resolve. No AC- tough; no TV - oh well; no wifi - sucks for you! They even booked me into a room where 2 men were living and did absolutely nothing to rectify the situation. Since you can’t check in until after 4 i was left scrambling to find alternate accommodations well into the evening. On top of this aggravation they wouldn’t even credit me for the night they confirmed but could not provide. Instead they told me to “request” a refund when they reopened the next day. Just ridiculous.

Had a roach in my room when i arrived my reservation was cancelled with out anyone informing me about an cancellation i looked foolish going into the lobby wasn’t informed i needed an access code to get into the room. Took me 10 phone calls to get someone on the phone once i did i then knew my reservation was canceled she got me my access code once reopening the reservation once i got up stairs with my family the pad to enter code took 2 minutes to work once got in room the bed wasn’t made we had to make the bed ourselves while making the bed discovered a filthy pillow that should’ve been discarded. The dressers had scratches and writing on it as well as the wall the floor was filthy the room was supposed to have 2 key fobs it only had one which made me and my wife very uncomfortable with our 2 yo 1yo and 7 month old. Round 2am my wife scream and woke me come to find a roach was crawling on one of our belongings trying to get into our bed after the roach was killed was literally jumping out of my sleep thinking something was crawling on me just couldn’t wait to get out of this place once we got some rest while we barely did 5am a car honk it horn for literally 10-15 mins straight another disturbance. The floors had our children feet black as if this floor was mopped or cleaned in weeks. Everything just felt un-sanitized. I left all my emails as everything occurred. I was told i can only get refund for the day i didn’t stay smh

This is our 6th time staying at this property, but we've made the decision to never come back. The only reason for us to stay at this property is the location. It is 5 min walk to a train station, but other than that, it is not a good property. The unit is falling a part (the shower drain was completely clogged/ towel rack was broken/ sink was almost detached from the counter top). We addressed all these issue on the check-in day (Sunday) and the issues were address by Wednesday. We were shocked that they actually sent people to fix any issues as in the past they never really communicate with customers great. If you are considering this property for location, maybe, but you will always have "unknown" with the check-in / units... I won't comeback.

The property is fairly new but not maintained well. The shower drain does not drain. By the time someone finished showering the tub is half full already. The next person to shower would need to wait 10-15 minutes for all the water to drain unless the next person wants to bathe in the water that pooled. The toaster and the coffee maker are not working. The reason we rented this place is because we want to have breakfast in the property. Unfortunately, this property is not worth the money we paid for. We contacted the property manager but nothing materialized.

Central property within walking distance of nearby shops.

If this option is available in the city you are traveling to, take it! You get a home-y, modern APARTMENT with space, rather than a tiny, old hotel room. I always search Global Luxury Suites before searching anything else.

HORRIBLE!!!

Excessive number of large seized pets create certain uncomfortability.

It's like staying in your own home/apartment. It's a beautiful building with great amenities, nice people who live here with their kids and dogs, etc. So much more spacious, clean, comfortable than a hotel.

Overall the property is okay. But furniture quality was very poor. The bed was not very sturdy and the sofa was very small and adult could barely fit on it. The sofa bed was very uncomfortable. They gave us a moldy shower curtain liner and there was no where to put your soap or shampoo in the shower. The bathroom only had one towel hanger. However the appliances were good. The location is good because it is close to the train and malls. There was no customer service onsite and when I asked for an extra blanket I had to wait for the next day to get it.

This property was perfect for my family..The views was breathtaking. Clean apartment! I loved that there was a wash n dryer..I have a 7 month old baby so it was perfect..The apartment came with pots and pans, cups plates for cooking on the days we stayed in…I can’t wait to stay again soon! Just fabulous!!