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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Hotels
8.2
/10
Very Good
1,081 reviews
What Guests Say About Their Stay
Biswajit
10.0
/ 10
We have been having great experiences in Hawaii at every place we have stayed so far. But I have to mention something special about this property. We stayed here only for one night -but every bit of it was worth it. The staff at the reception desk on 20 th evening - her name is Ipo - was just amazing! We just mentioned that our younger one’s birthday is on 21 st and we wanted to know if there was an option of getting a cake somewhere. Not only she arranged a cake as a courtesy , she got beautiful garland and a cute birthday card signed by the staffs for our little one and had everything ready to be picked up at the front desk at 11 at night!
We travel all around the world - this was so special ! We never experienced this kind of hospitality anywhere before ! They didn’t have to do any of it - we would still love the property - its location right on the water - beautiful view from the balcony - the excellent service by the staffs at the restaurant! We couldn’t ask for anything more ! It will be nice to come back again ! Thank you Ipo and thank you all the staffs !
Valerie
10.0
/ 10
We enjoyed our stay. The hotel was beautifully located and comfortable. It was close to many local spots that are must see. Staff were all so friendly and helpful. We will definitely return.
andrew
10.0
/ 10
Attended a wedding at the hotel, beautiful location and just 11 minutes from the airport
In the Area
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93 Banyan Drive, Hawaii, United States, 96720
Main Facilities
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AC
Swimming Pool
24-Hour Front Desk
Parking
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Available Room Types in Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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What's around Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
93 Banyan Drive, Hawaii, United States, 96720
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Location
Grand Naniloa Hotel Hilo - a DoubleTree by Hilton is located in area / city Hawaii.
About Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Enjoy luxurious treats and incomparable experience by staying at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton.
All facilities in Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Others
Things to Do
- Fitness center
- Health club
- Outdoor pool
Accessibilty
- Accessibility equipment
- Disabled access friendly
- Accessible parking
General
- AC
- Swimming pool
In-room Facilities
- Hairdryer
- TV
Sports and Recreations
- Fishing
- Golf
Kids and Pets
- Babysitting with surcharge
Public Facilities
- Room service
Hotel Services
- 24-hour Receptionist
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | AC, Swimming Pool, 24-Hour Front Desk, Parking |
Check-In / Check-Out Time | From 16:00 - Before 11:00 |
Available rooms at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton | 381 |
Number of floors in Grand Naniloa Hotel Hilo - a DoubleTree by Hilton | 4 |
Another facilities in Grand Naniloa Hotel Hilo - a DoubleTree by Hilton | Fitness center, Health club, Outdoor pool, Accessibility equipment, Disabled access friendly |
Frequently asked question in Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
What are available facilities at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton?
There are top facilites at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton such as AC, Swimming Pool, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton?
The standard check-in time at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton is starting from From 16:00 while the latest check-out time is at Before 11:00
What is the star rating of Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Grand Naniloa Hotel Hilo - a DoubleTree by Hilton has a 4.0-star rating.
How many floors does Grand Naniloa Hotel Hilo - a DoubleTree by Hilton have?
Grand Naniloa Hotel Hilo - a DoubleTree by Hilton has 4.
How many rooms are available at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Grand Naniloa Hotel Hilo - a DoubleTree by Hilton has 381.
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More Reviews from Other Guests in Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Other sources (1,081)
8.2
Very Good
From 1,081 reviews
Cleanliness
8.2
Room Comfort
8.0
Service and Facilites
8.6
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Traveler Reviews Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Number of reviews per page
20
40
Top reviews
Biswajit
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
We have been having great experiences in Hawaii at every place we have stayed so far. But I have to mention something special about this property. We stayed here only for one night -but every bit of it was worth it. The staff at the reception desk on 20 th evening - her name is Ipo - was just amazing! We just mentioned that our younger one’s birthday is on 21 st and we wanted to know if there was an option of getting a cake somewhere. Not only she arranged a cake as a courtesy , she got beautiful garland and a cute birthday card signed by the staffs for our little one and had everything ready to be picked up at the front desk at 11 at night!
We travel all around the world - this was so special ! We never experienced this kind of hospitality anywhere before ! They didn’t have to do any of it - we would still love the property - its location right on the water - beautiful view from the balcony - the excellent service by the staffs at the restaurant! We couldn’t ask for anything more ! It will be nice to come back again ! Thank you Ipo and thank you all the staffs !
Read More
Lee
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
directly on the water, was gorgeous.
Evelyn
Friends and Family
8.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
The location is excellent next to 3 beaches and on the waterfront with a spacious view there is a lovely Japanese garden adjacent to the hotel. The main problem is the valet parking is slow. They need to hire more parking attendants. We stayed for 3 nights and each time we waited 10-15 minutes in the car line to drop the car off for valet parking. There are two lanes in front of the hotel in the circular driveway. They could use one for people unloading luggage and the other for valet parking. The we’re using both lanes for both purposes and that slowed down people who already were checked in and just wanted to drop off the car. This is the worst. A let experience I’ve ever had.
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KAMINI
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The lawn & pool area setting is beautiful.
Staff are super friendly.
Nichoel
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Dirty, noisy, kids running in the halls when you’re trying to sleep, people fighting outside, hallways stink like pot, the room is run down (stains, cracks, etc). Very understaffed.
Curt
Business and Leisure with Friends
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Great stay!
Valerie
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We enjoyed our stay. The hotel was beautifully located and comfortable. It was close to many local spots that are must see. Staff were all so friendly and helpful. We will definitely return.
Cynthia
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Nice property with a pretty view. Saw a turtle on he shore
Kandarp
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Good location
andrew
Business and Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Attended a wedding at the hotel, beautiful location and just 11 minutes from the airport
Cesar
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
clean, easy to get too. overall a nice location and hotel.
shirley
Leisure Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Beautiful. Immaculate
Sybil
Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Beautiful location on Kanehoe Bay with several room types, open air bar, pool and kayaks. Away from the crowds of Waikiki, but no beach.
Jeremy
8.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
I had a very pleasant experience overall. Check-in at the front desk was easy, although it was a bit slow due to an issue with another guest's stay that temporarily tied things up. Once that was resolved, the process went smoothly.
My room was clean, spacious for my needs, and well maintained. It came with all the basic amenities, including a microwave, mini fridge, and coffee maker. Everything was in good working order and made my stay comfortable.
I also had the chance to dine at the hotel restaurant, and the food was excellent—delicious and served in generous portions.
Check-out was relatively quick. I did notice a daily parking charge on my bill, but the staff were helpful in removing it after I explained that I had carpooled with others and didn’t use the hotel’s parking.
All in all, it was a pleasant and comfortable stay. I would definitely recommend the Grand Naniloa Hotel Hilo to others and would gladly return in the future.
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Glenn
Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
What a great hotel. The best Front Desk staff and the best bartender in the lobby bar! Clean room and beautiful views. What else do you want. Oh ya Hilton points! Haha oh wait the morning coffee is no longer in the lobby where it’s convenient, and not down at the service desk a few miles away!
Marlene
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I’ve always received a warm welcome and they include me in the Ohana love from the island
Frances
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Beautiful location. Loved the open air living in the lobby and restaurant.
Leayne
Leisure Family
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Extremely unhappy however when you visit Hilo you don’t have much choice of where to stay. Waited over an hour to get my room. Was told that the room was ready but had to have a final check, which took over an hour. Very frustrating to see other guests just get their rooms and some staff were extremely un-empathetic and rude.
Thomas
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Loved the location. Bed comfortable. Check in was disappointing. The rest was excellent
Maribelle
Business and Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Friendly and helpful staff.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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