Hampton Inn and Suites San Clemente

Booked three rooms for two nights for a wedding at golf course adjacent to property. Best parts of the stay were the large-ish size of the rooms, the gym used by the guys in our group and the daily breakfast included in price. Worst parts of the stay was consistent with many of the reviews that I didn’t read until after booking—mostly related to the upkeep and maintenance of the property. Laundry room not working also. Canceled one room because the air conditioner didn’t work. In SoCal in the middle of the summer. Ugh. The desk person said nothing she could do. I told her not acceptable and what other rooms were available with working air con. She said nothing. I said I just checked on Expedia and there were available rooms. She said not in your room class. I said that’s not my problem when you are not providing me with a room as advertised (with air con) for which I paid. Asked for a manager; staff person replied won’t be in until tomorrow morning. Fortunately the folks in my group had gone upstairs to the two rooms with working a/c and they said the rooms are big enough for us to fit four to a room. So we canceled the third room without a charge to me. Had to be clear about that and got a receipt. Bummer was sleeping on a wiry sofa bed for two nights…but at least there was a/c! The parking charge added almost $100 for two cars for two days—the property is not is the middle of town but is bounded by a major road and a golf course. Kinda silly charging parking.

I didn’t like that we paid nearly $900 for 3 nights at this hotel and when we checked in we were informed that we had to pay $22 per day for parking and $50 for “incidentals”! ( whatever that was! Also, when we checked in, there was a wedding party of about 20 people in line and only ONE person was working at the desk! Check-in took forever! The last complaint was that our room was overlooked for cleaning after the first night and we had to demand that they do it!

The location was amazing as far as being close to the beach. However the property was worn out and showed signs of wear. Could use some paint and upgrades. The breakfast was good but after two days of beaching. I was pretty displeased that the laundry was out of order. Lastly I booked a balcony room and the balcony I received was terrible!! I barely had enough room to take a single step outside.

Hotel was quite old and unclean it does not seem to have been standardized according to any corporate Hampton Inn/Hilton standards. To add insult to injury they asked for extra night to let us check out early !

Good hotel and location. Looking forward to a facelift in 2025 refreshing the old decor. The hotel’s staff were helpful, friendly and very accommodating.

Being close to the state beach is nice. That is about the only good thing about this property. We definitely over paid for our 3 night stay here at a 1.5 star hotel. $22 a day to park on top of the $280 a night stay is ridiculous. There was old granola bars that were half eaten in the closet. 2 shower towels and crumbs in the sheets of the pullout bed. If you stay here, I suggest bringing your own blankets and linens. Not the cleanest hotel and our room key stopped working 3 times over the course of our stay. Extremely inconvenient.

Clean

Hotel did not have a working ac in the room. The windows were bolted shut and management made no efforts to fix it. All the other rooms were sold out. We were offered another room the next day, after we moved all of our stuff in. The man at the counter was as so helpful, but the management did not fix the problem. The ice machine was broken on our floor and the tv did not work.

The company has no transparency whatsoever. Reservation was made in early May, but I received no communication from the property. When I showed up to check-in, I was told by the the desk clerk that there was “a problem with my room,” when I asked what the problem was, she then said, “there is no AC in the room.” When I asked for a different room, she then said, “there were 4 rooms left 2?we’re taken and the remaining 2 has no AC.” Why wasn’t that communicated to me earlier, I asked? She initially offered to cancel the reservation and assist with the refund, but I told her to wait while I make a reservation with a different hotel I then ask to cancel the reservation and to process my refund, to which she replied, “I can cancel it, but you have to call Expedia for your refund.” (This after she offered to assist with my refund) I then asked for a receipt or something to signify that the reservation was cancelled and she said they don’t do that only after my husband told her that they (the hote) was horrible and proceeded to start a Yelp review did she printed a cancellation receipt

Unfortunately, when we arrived after 11 p.m. from the airport, the person in front of us at the counter was informed, along with us, that we would not have rooms with air conditioning. We were booked for 5 days, and that was concerning, though and since we paid through Expedia, the hotel told us the only thing they could do at that moment was to comp us the parking fee of $20. We had a fan in the room. Next day, we inquired about getting another room and were told that it would have to be a downgrade, which we really couldn't do with 3 adults in the room, so we contacted Expedia and requested to shorten our stay to 3 days, which was accomplished by standing at the desk to facilitate the communication between Expedia Rep and the hotel. Expedia refunded the last 2 days and the hotel comped the second two days of parking. There were issues with the pull out sofa, which we decided we could not use - the sheets were dirty and the mattress was not good. Otherwise, the room was clean, the staff cleaned daily and the breakfast good. When we looked online, we discovered that there have been 2 rooms for up to a year without air conditioning based on other reviews and we were the unlucky folks who go to the hotel too late at night a drew one of the rooms. The last night we were there, the temp in the room was 79 degrees. If they could just fix those rooms, I think the overall stay would be fine.

No ac no towels no tv in 2 nd room

Very dated, worn out, with mildew smell throughout. And the AC was broken in our room so it was pretty warm. The pull out sofa bed was unusable, very lumpy with springs visible. Lights worked when they wanted to, cut off randomly. They really need to remodel and update this hotel!

We enjoyed our stay :-) the property was older, but it was very clean and the staff was exceptional! This is an area that you would expect the properties to be older because the location is very good!! Great staff

Not bad family hotel but needs renovation. Clean. Good service

Broken thermostat in two hotel rooms and manager told us not to adjust it, because it’s broken. Front desk staff did not answer the phone when we called 4x, so we took the elevator to the front desk to ask how to fix the temp (stuck at 79 degrees). On second day of our stay, the large pump style body wash and conditioner bottles on the shower wall ran out and were left empty although we asked for staff to refill. The gate to the pool was impossible to open with card key. Another guest let us in. They were very tall and able to reach over the gate to open from the inside.

The swimming pool was smaller than we expected and it was dirty.

The room was in very bad shape. Most importantly they knowingly put us in a room with a broken air conditioner. The room also had no windows that could be opened. The oustide temperature was 58 degrees, while it was 80 degrees in our room. We had to switch rooms with my small children at 1am in the morning. This was a very unsafe and disappointing situation for my family. I would like a full refund on all money spent for this reservation.

I liked the breakfast that was included with the room rate. The location of the hotel was good. The hotel itself was very old and tired. The hotel was clean and the staff was professional and friendly but the hotel itself was dark, and old.

The hotel smelt like weed 24/7 and our hotwl room had a very weird smell to it. The floors were dirty, our feet were dirty after walking on the carpet. There was someones undies in the sofa bed. If we had the time to find another hotel we would have. Our shower had no soap in the container on the firat night we checked in.

I booked and specific (ocean View room) got a golf course and golf balls hitting the balcony and glass door , also said no hidden fees when I booked it and got there having to pay an additional $72 and the lady checking me in and the other lady checking me out didn't care at all wouldn't let me show them what I was talking about, just dismissed me. The beds are like sleeping on a brick, so we didn't get any sleep, then there's the carpet it turned all our feet black. The free breakfast was very nice, and the dining room was clean.