Hampton Inn Rochester-Irondequoit

Excellent customer services!!!!

Nice

Great place

Rooms were spacious and comfortable staff very accommodating other than a 1 am fire alarm waking us up no complaints

The hotel’s policy of housekeeping service only every other day is not adequate. We were told to come to the desk if we needed anything, which we did since sufficient linens for a two-day stay were not provided. But the desk was too busy to help and so we came back later in hopes that she would not be quite as busy. When we came back it took her a while to find 2 bath towels but she did not include face cloths or hand towels so we had to use wet, soiled linens from the day before. (No towel bars in the bathroom to hang anything to dry.)

The room was clean and comfortable but the lobby and breakfast area was very run down and the breakfast was very minimal, we ended up having to go out to breakfast which was a disappointment. I was also a bit uncomfortable with some kind of health clinic that was being run out of the first floor of the hotel.

Take out from Pasta Villa next door for the win!

It was ok. Lady was tude upon arrival but worked out an breakfast an the lady that put it on was wonderful!

The room was absolutely filthy. My toddler had perfectly clean socks on for 45 minutes before we put his sneakers on to leave and there were black from dirt. The shower ceiling was falling down and there was black mold on the wall. Would absolutely never stay here again or recommend anyone ever stay here.

N/a

The front desk decided on their own to check me out at 5:32am when i was still sleeping and at 8am the maid walked into our hotel room. My child was still sleeping as we never checked out at 5:32am. This was extremely scary and unacceptable

The pool

It was a comfortable stay. However, the pool needs to be maintained better. There was hair in the pool.

very comfortable very clean and great location thank you so much

Reasonable price, friendly staff.

I like

My husband and I stayed at this hotel on a weekend getaway for my birthday. Everything started with our check in. The person wasn’t rude, but not friendly either. A little disappointed but not that big of a deal. We dropped our luggage off and went to meet family for dinner. We got back to the hotel late so we just climbed into bed. The next morning i was getting out of the shower to get there were ants that climbed on my foot. I looked closer and they were all over the floor and it looked like they were coming out of the wall next to the shower. I cleaned off what I could find and went to the front desk and let them know. Not only was the lady rude, she acted like it was a big inconvenience to sent the handyman down to the rooms. We waited quite a while and no one came. We decided we were going to stay a second night, so we drove to Walmart to buy ant traps. We put them in 4 places around the bathroom. Still, no one came to the room. There was nothing sprayed and no traps were put out except the ones we bought. We decided to stay at a different hotel for the second night even though it was a big pain to pack everything up and move. We were very disappointed in the entire experience while there. We were going to swim but considering how dirty the rooms were, we were actually nervous about the pool being clean. When we checked out I mentioned it again and the clerk just acted like it wasn’t a big deal and said they would send someone down. We’ll never stay here again

There was a dog on the hotel that battled inccessantly Breakfast was good

Nice and clean

Great