Hilton Garden Inn Anchorage

Another great night of rest in one of my favorite hotels in Anchorage. Friendly staff and shuttle driver. Won’t hesitate to stay here again in the future

No complaints. The bartender was very pleasant. I don’t remember his name though.

The staff was very pleasant

It was good and friendly

I enjoyed the stay.

Very kind staff!

Very convenient

I didnt like expedia said taxes and wverything was included, then when i get here she charges my card for another 50 dollars for " incidentals".... what kinda scam is that going to turn into??? Expedia was paid in full on my confirmation! Unbelievable....

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Comfortable bed

It was a clean hotel and nice and quiet

Great staff

Major comfort, Friendly staff. Hotel was clean

My experience was terrible. 1) The front desk person that checked me in was unfriendly and not what I would have expected from a Hilton property. 2) i was mobility challenged Nd required an accessible room. Was given one but on the 4th floor which caused much anxiety. If there were a fire or power failure and nonworking elevator, I would not be able to get oit. I told the daytime staff about this concern and as I was down in the lobby, the fore alarms did go off. I worried that had I been in my room I would have panicked. 3) On my first night I requested more pillows. I was told by the unfriendly front desk that O could have them but would have to come down and get them because she was all alone. The next night I requested more towels because no housekeeping had cleaned our room. I was rudely told that I had to ask for that and again I would have to come down and get my towels. Both times I had to wait for family to come and get the pillows and towels because of my mobility challenges. 4) The accesible shower was great until the bathroom flooded due to no drain or way to contain the water. I was worried that I would fall on the wet floor. Yer another unnecessary cause for anxiety. 5) The pool was very cold and the hot tib only luke warm. The air temp was 48°. I told the fromt desk and they said that they would let maintenance know but nothing was done either night. I was extremely disappointed with this property and the evening staff.

Housekeeping was hard to talk to and the floor was never vacuumed during my stay. Bathroom floor was never cleaned. I had to mop with a towel

nice place

The guest service person there was so nice and kind and helpful

The cleaning LADYS.

This hotel is in a safe part of town and is relatively close to some good food and drink spots in Anchorage. Our check-in process was not good. We arrived well after check -in and our room wasn’t ready. The front desk attendant told us to come back in an hour. We came back over an hour and a half later, and the room was still not ready. We offered to change to a non-accessible room, and then suddenly a room was available. The room was nice, the beds were comfy, and the pool and hot tub were great. Overall the hotel is nice but it needs some work. The carpets need shampooing and there are many deferred maintenance and housekeeping issues that need attention. The “restaurant” was not good at all and the happy hour drinks were pretty expensive. I’m not sure that we would stay here again, which is a shame because it is so close to being really great.

Didn't like the bathroom as shower water overflowing to floor.