Hilton Garden Inn Ft Walton Beach

Our first day of arrival(Sunday) didn’t start well. They had a boil water advisory for our entire 6days. I understand that’s out of their control. The problem is that they didn’t offer bottled water to the guest, no ice machines working. We were told “you be the judge if you want to use it to brush your teeth” I just felt as if the Hilton could’ve at least provided bottle waters during this time. We went daily to buy water and ice. On Tuesday a note was slid under the door. It stating that you were to remove your do not disturb signs for work that would be done 9am-6pm until May 9th in your room on the TV. That was awkward not knowing when they would walk in. Today it’s Friday and it started bad. A guy walked in to our room to clean at 9am. Luckily my husband was at the door to stop him. They had it mixed up they had it as we checked out last night. Used the washer today, it didn’t spin out our clothes! The ceiling in front of our room was pouring water from a vent and a hole in the ceiling during the rain storm. An hour later the fire alarm went off and we had to go out in the rain for that! Now as we sit here we have NO water!!!! I CAN NOT make this up! We stay here when we come but we may try another place next time!

Front desk staff was top notch, O’Neil was kind and friendly.

Everything great except bartending at indor bar on Saturday. Untrained and unprepared person put in position to tend bar. Not this persons fault. Management should not put a person in a position to serve drinks with no training. And they had no person to call to bar to assist even when i asked for to get someone to help her. Worst margaritas ive ever had. My complaint to Management was quickly noted but no action to remedy my bill or offer coupon or anything was offered. Wasted money on drink as o did pay for two of them.

Busy, not enough cleaning staff, couldn’t check in early, child injured on pool gate, no lights in pool; pitch black in the evening

The hotel was great. Right on the beach we never had to get in our car if we didn’t want to everything was right there close! Super clean. Super friendly staff!

Highly recommended

Loved our room location…so many fun activities … very polite and helpful staff…. Ruby the “towel lady” was especially sweet and cheerful. Room air conditioner leaking onto balcony…smokers in courtyard at night caused us to close sliding door due to rising smoke( second floor).

It was a great location with beautiful views. Great for a weekend trip!

Very nice

This is a wonderful, clean, and beautiful location to stay in FWB. It's directly across from the convention center and close to Destin. The pools are amazing. The staff was friendly and helpful. The beach was pristine!

Loved staying here. We stayed there twice in February.

Pros: close to beach, great outdoor pool, nice and clean bedroom. Cons: Area around indoor pool was not very clean. Daily parking was expensive. Dining option in hotel was expensive. Some guests were drunk during spring break, it would be good if they had security guards walking around the hotel during that season.

Great facility and location! Surprisingly good food in the restaurant. Beach wasn’t the best or safest—people were fishing right where people were swimming and my daughter got tangled in fishing line. I reported it to staff but they said fishing was allowed and there was nothing they could do. That’s my only complaint, though.

Great family friendly hotel.

Very nice friendly staff, clean and safe environment, great location! 10/10

Pay for parking

Had an amazing time! We loved all of the amenities and easy access to the beach. The garden grill makes the best chicken! And the staff was very friendly. Nick helped us check in and was very enthusiastic and genuinely friendly. Whenever he saw us during our stay he went out of our way to ask us how everything was. What a nice first impression of Destin! We are excited to return with more family members next time!

So upon arriving to the hotel, i was greeted by pure professional and friendly staff members. The lobby was clean, spacious and gorgeous views of the pool. The room was clean and very spacious. I had the king bed with a bunk bed and nice size balcony facing the ocean. I had no problems checking in, staying and checking out.

Great location, staff is super friendly, hotel is clean . A little traffic due to construction of the new bridge but manageable. Beach area beautiful.

Excellent stay! We were able to check in an hour early. Had a gulf front balcony room. Everything was beautiful. Staff was friendly and very helpful when needed. The only downfall was the wedding at the hotel next door. Their music shook our room as we were on the end. But, it was Saturday night and it ended at 10:30. Staff from the Hilton came to check to ensure the noise was in fact from the hotel next door and not an upstairs neighbor. Would definitely return.