Hilton Houston Westchase

We had too many issues from the moment we checked in. My friend had dirty bed sheets. The tub drain kept backing up when you showered. There are no microwaves in the rooms so if you have left overs you might as well toss it.

The check out time was 11:AM but to check in was 4:pm check in time should be same as check out I will never go back again

The overall stay went well…. My only complaint is the amount of deposits and fees were not presented at the time of check in.. I was awakened at 4am, with an additional charge I knew NOTHING about. When I reached out to the front desk the worker stated I was charged due to an unknown audit overnight… she couldn’t give me a proper reason for the charge. I proceeded with the manager and she stated the additional deposit was for what’s called an “incidental charge” for purchases made, for refreshments or a meal from the restaurant which NONE were made!! I’ve NEVER heard of such a charge and sounds completely made up, especially since it wasn’t made known at check in and was taken out AFTER we checked in, in the middle of the night.. The manager stated that all deposits would be refunded after our stay….

It is not kid friendly they didn’t have microwave or kettle to warm baby milk and denied warming it at their end too. I have never stayed at a hotel that denied warming or hot milk for babies

outside landscape was well taken care of. They had no ice. All ice machines were not working

Room needs upgrade specially bathroom tub and door frame is rotated out next to tub area room 702

The property needed upgrades our bathroom needed work the door frame is showing rotted wood on the bottom we told them the toilet seat was loose they didn’t send device to fix it but the staff were very pleasant and helpful

Excellent service. Nice rooms.

Hotel looks amazing on the drive up. My family arrived at 2am and there was only one entrance that was not roped off. Was given room 811 and my daughter said that the water was cold the entire time she took a shower (15 minutes). Went to ask to be moved and the front desk recommended letting the water run for awhile to which I replied my daughter took a cold shower for 15 minutes. Was moved to room 101 and the flushing power in the toilet left a lot to be desired so we had to find another bathroom in the hotel to utilize. Housekeeping kept giving me two towels when I needed three and the room was stocked originally with 4 so I had to visit the front desk every day to get towels for the room. Breakfast is in the attached restaurant (Rio Ranch) at 20/person which isn't the best deal but the breakfast was tasty. If I hadn't prepaid for breakfast for my daughter, we would have found breakfast for her outside the hotel.

Comfortable bed with an at home feel.

Housekeeping staff they keep your room clean at all times

everything

Hotel has 4s star however this is worse than a 3 star. When you order food and beverage they send it to you in Togo containers, no plates, no silverware or cups I ordered dinner it came in a Togo box I ordered toast and hot tea with milk they put it in the most dirty tray and sent it in form cups and put the bread in a plastic Togo container Bathroom floors are dirty Furniture need updating Room is dark Bad pillows Not even a bottle of water in the room Has a tiny coffe maker sitting in a flimsy small stool that you can barely move a cup I won’t recommend this if you are looking for 4 star status

I had no hot water and the property manager never fixed it or called me back

This did not feel like your typical Hilton. It’s very outdated & needs major renovations. Definitely would not stay here again until things are updated. The staff was friendly though.

There was a big roach in my room more than once

The property is clean and well-kept, but is showing its age. The room I stayed was clean and spacious, but there was trash left in a trash can while the iron and ironing board were laid out. The chair was a bit squeaky, the lamp shade was unhinged a bit. One of the elevators was a bit clanky.

They mischarged my fiancees credit card! Took several days to reverse the charge, the room reserved through the hilton app was not ready when arrived to skip front desk. The shower tub didnt drain efficiently. The property does close some of the entrances at dark. No gift shop and no onsite laundry! It was a MEH! Hotel for a hilton brand!!

All good

My stay was good the only bad thing the HOT was not good at all in my room.