Holiday Inn Express & Suites ACME-TRAVERSE CITY, an IHG Hotel

Our “standard” room was exceptionally large, comfortable bed, nicely maintained.

As expected

Very clean rooms The breakfast was fantastic

Strong smell of smoke in our room and hallway.

Very nice hotel

The staff was very helpful whenever we needed them. Rooms are nice, mattresses new and comfortable, comforters and pillows exceptionally nice. The biggest negative is location...on the very border of town, with access via a very fast 4 lane highway (no traffic lights).

I will do Holliday Inn Express again

Close to the areas we were visiting

The staff was all very friendly, cleanings were constantly going on even testing the pool and hot tub water, the room was all redone and very modern and the breakfast was very good!! The only thing is that on their website it showed a water view from the front of the hotel and there wasnt one. But we will definitely return.

they made it clear that no favors would be done for expedia users

Nice hotel

Will stay here again. Hotel was being renovated during our stay. Room was clean, hotel was reasonably quiet. The pool was well kept with plenty of towels. The breakfast was nice with a good variety of options.

Clean and comfortable!

Convenient and clean

Very well kept property. Desk clerk is very nice.

it was a good bargain. Property needs updating which is stated as you come in. They are going to start this soon. They did not set out any more of their cinnamon rolls. We got only one. It was only 8:30 when breakfast went for another hour. Staff was pleasant.

Clean property. Counter staff could take a lesson in courtesy. I am a customer and should be treated as such.

Inside of our refrigerator was dirty.

We stayed 2 nights with a large group who had several rooms and the first night was fine. Second night we got back to our hotel to find that someone had puked all down the hallway on the 3rd floor with a majority of it directly in front of our room. It had been sitting for a while at this point as well, it was around 9:15 pm. We called down to the front desk as we were not able to get to our room without stepping in it and were told "we don't have housekeeping until tomorrow" to which we said that is unacceptable and it needed to be cleaned up as it is a biohazard and it stunk which was making our room stink. She attempted to clean it but still left a large majority of the bits and chunks. It was all there still at 9 am the next morning when we went down for breakfast. So we complained at the desk and the person there tried to argue that it was cleaned up......um nope, still can't get in and out of our room without stepping in it. She was quite rude and tried to say that if they had ran the carpet cleaner the night before, they would have had more complaints than just leaving it which is utter crap since about half of our group was ON THAT FLOOR AND ALL OF US WERE DISGUSTED!!! She then said she would send someone right up to clean it......someone finally showed up an hour later. The elderly gentleman in the room across from us had to drag their luggage through it to leave. Then refused to discount the room due to these issues because we booked through expedia

I liked the fact that their breakfast area was over organized, and they kept it stocked up from the time breakfast started until it finished. I also liked the fact the pool was open from 5:30am to 11pm everyday. Makes it very convenient for everyone.