Holiday Inn Express & Suites BUTLER, an IHG Hotel

Nice big rooms! Kuerig coffee machine in the room, sink and microwave. I have never seen "skill games" or casino like games in a hotel. An added level of entertainment. Was also a pool and a workout area.

all good no complaints

The outside was dirty,my air-conditioning barely worked,fridge wasn't cold

The land next to it was kind of a eye sore, but it wasn't your fault.

Clean and quiet

We wanted adjoining rooms but couldn’t get them. Rooms were fine though for the price. Pool ok but really noisy, even with just our 4 kids in it. Breakfast ok too, nice staff.

The guy at the front desk was awesome!! Clean and comfortable room in a good location

Pool was not operational and

Door would not lock and phones didn’t work. Staff was great.

Great

The Room was wonderful with the kitchenet and living room. Nicest room we've ever had at a hotel

Property could use an update, but no complaints

everything was fine

Very good about putting rooms close to each other

Breakfast was good. Cinnamon rolls were excellent. 2 queens beds with more floor space room was huge!!

Great location

Bedbugs

We booked for a suite for 7 guests (5 adults and 2 kids) but were given 2 queen bedroom instead. The hotel staff said Expedia gave us wrong advertisement. The hotel is supposed to be non-smoking but the room we were put in smells like someone smoked there for a week. There were also tiny roaches in the bathroom. They cannot move us to a different room because they were full, they said and all they can do for the smell in the room is give us a bottle of air freshener. It was already late at night but we decided to leave and booked another hotel in another city.

It was very clean and had a wonderful staff.

Staff was extremely helpful and pleasant. We were able to check in early which was very important as we needed to change for a wedding. Our room would not lock when we were leaving for the wedding but a staff member who was just down the hall cleaning a room came to our aide and was able to get the door to lock. The rooms are spacious, but this is an aging hotel. The hallways and rooms have an odd odor. We had rented to two rooms, my daughter's room had a tub which had what looked like mold in the tub so she and her husband did not use it. They used the shower in our room. In our room, one of the lamps were broken. Like many of the hotels at this price point it could use a makeover, but it suited our purposes, was relatively clean. The breakfast was good for a hotel breakfast, had both hot and cold items and the staff member working the area was prompt to refill items. Did not see a waffle station, which some Holiday Inn's do have. Nice little outside area with some tables and chairs, where you could sit for breakfast when it is nice and we would have sat outside but people smoking in that area, so it made unusable for those who don't smoke. Had what seemed like a nice pool but did not use it and did not see anyone in it. The problem I would have with the pool (and is an issue at many hotels), is that it is behind clear glass that is viewable to everyone in the lobby and coming and going from rooms and the one elevator. I am not comfortable being on display.