Holiday Inn Express & Suites CHICAGO NORTH SHORE - NILES by IHG, an IHG Hotel

In general is good

Nice

Bathroom smelled like smoke badly

Clean, nice staff, minimal personal complaints on my stay

Hotel staff it was fast friendly. The room was clean. Add a microwave refrigerator in room. Also very clean worked very well. Wood stay again

The hotel eas very nice. Room given was big and spacious. Beds were comfy. Check in staff was very friendly. Mohammad was a pleasant boy and very helpful. Overall I enjoyed my stay 😌

Modern, clean and good breakfast. Plenty of parking. Has a pool fitness centre and priced reasonably

Good

Clean room, in a nice area. NO hot water so i had a extremely quick shower. I told the manager at front desk, only thing she said was, i haven't had any complaints about no hot water. That made me upset i wasnt asking about the hot water situation. Im tell you what's going on. I was up til 2 am, went to bed and at 9am i thought i heard a tapping until my door was opening saying housekeeping. So i yelled , im in here.

Not exactly sure why we paid almost $250 dollars a night and I couldn’t even get hot water in my room. As well as there only being two towels available to use. I liked the area but for the price absolute rip off. The room also had an unusual order to it. Would stay in the area again not at this hotel.

Overall fine but the loud music piped into the lobby kept my husband up during the night. It was very audible in our room on the second floor. It wasn’t until the next morning that we realized it was the lobby music.

Guy made me move my truck and trailer 20 feet after charging me $150 for taking up 5 spots. (Hotel was not full that night.)

The hotel was in a good location and well taken care of. The only disappointment was the pool was closed.

It's fine

Pool was not open. They said for cleaning but we were here for 4 days and no one bothered. Staff were friendly but neglected the little things like picking up a plastic plate whilst they were shuvelling chairs around and coffee dispensors/water filter etc...

Awesome

Good area to stay night at free parking

We had a confirmed reservation through Expedia and when we got to the property near 12:00 AM, we were told that they had overbooked and they had no room for us. They didn’t offer another property or anything.

I liked that I just had to go about 4 blocks around the hotel to reach the North Branch Trail System and run 6 miles on a nice paved trail among only pedestrian and bikes, I had to cross very few streets while on the trail. Other than that the hotel fell short of expectations. The first room that was assigned to me was so smelly that I had to request to be moved to another one, which was straightforward. The water in the shower was only lukewarm even in the warmest position. At night the people next door were very noisy, and when I was already in bed around 11:00PM they opened the side door (that could communicate both rooms if requested) and a woman walked into my room. The staff had failed to lock the door on my side, which I immediately did after the woman apologized and left my room. When it was time to check out, there was no staff at the front desk, and I just left my key card in a box labeled for that purpose.

Very quiet and super clean!!