Holiday Inn Express & Suites GLENDALE DOWNTOWN by IHG, an IHG Hotel

Great stay. Will return

Not ok

Very nice

Very clean

Great hotel with friendly staff

everyone was excellent, very profecional

Great place to stay if visiting Rose Bowl or Universal studios

Hotel was very clean. Shirley at the front desk was excellent and very helpful

We stayed 2 separate nights this week. The first experience was wonderful. The second time we checked in, the customer service person told me that if we become members of IMM, we'd receive courtesy early check-ins and late check-outs. I signed up. She also forgot to charge a deposit on my card and when I got to our room, she called to come back to reception because she forgot to charge a deposit. I went back and waited 10 minutes before she helped me. Today, an two hours before check out, we asked for a late check out. She said that it's not available. We told her that she said that if we're members, we'd get late check out. She said that it's not always the case and that the housekeeping had to end early today. She said that we could still use the pool and the lobby after checking out. I checked out at 11 and told her that it wasn't right that she didn't grant us an hour extra. My daughter and worn her bathing suit ready to swim. We went to the pool but it was locked and required a room key. We went back and Shirly was helping two other customers again. I told her that it's locked and if she could have somebody open the door. She said that she's helping other customers. We waited and were upset. When it was our turn, she reprimanded my wife and I dealt with us very rudely. In the end I asked for the access to the pool and she said no. She is not going to give us access. We had to leave with my daughter in her bathing suit. The worst customer service ever.

Staff was very friendly and place was clean.

Everything was great. Breakfast included

There was a great view and the lobby is a nice open space that is very welcoming.

Great hotel.

Clean quiet and seems to be brand new. Not too far from the busy city. Breakfast was surprising good and far better than expected.

A nice place. Just didnt like the housekeeping. My pillows smelled like dirty hair.

I found this hotel to be very enjoyable. Its very clean and the staff was very attentive

Reasonably priced, close to public Glendale places and my son's apt.

Great Experience!!

Many stores in the area within a short drive away.

Pleasant stay. Clean environment. Comfortable and clean room