Holiday Inn Express & Suites GRAND RAPIDS-NORTH by IHG, an IHG Hotel

Clean

Overall good experience. Extremely friendly staff, clean rooms with comfortable beds. Good location and its quiet to be so close to highway.

Liked it was around several restaurants. It was quite and by the AMC movie theater. Not to far from the Latern Festival thats going on right now at the John Ball park zoo.

One of the reasons we chose to stay here was the complimentary breakfast. Our group of nine was traveling in two cars and wanted to have a quick breakfast and then hit the road without having to make a separate stop. The pancake maker wasn't working. There was exactly one "omelette" left and it was cold. Similarly, one cinnamon roll available. Microwave was in a different room, and no one around to ask so just found by chance. The orange juice was like water. There were only two bath towels in the room. There was no bag for dirty laundry. No pen or pad of paper as is customary. The TV guide button did not work. There's more, but I'm done with this place.

Over all very nice place. 1 problem, no one at the desk for 20 min. when I arrive. I know every one is busy, but you need someone at the front desk at all time. Over all every thing worked out.

The staff was helpful and polite. I lived the shopping right next door!

The toilet Barry worked. Had to wait 20-30 min in between flushes. Was frustrating

Very Clean, comfortable room with excellent amenities. Highly recommend!

We got to the hotel at 5 and then had to wait 30 minutes for our room to be ready. We gave no indication that we would be in later than the 3pm check in time. The rooms are average, seems clean but just look old. The picture of the pool makes it look huge but it’s actually very small and was packed to the brim. At breakfast they kept running out of things. But the staff was super attentive and quick to get us what we needed after checking in.

Good

No food available at 8 am for breakfast. It was announced that some additional food was being prepared and it would be available in 15 minutes and once that was gone, breakfast would be over well ahead of the scheduled period advertised. Disappointing.

Manager was VERY helpful solving a complication.

It was secluded from any noise the only downfall was the pool was so small that with everyone swimming it was crowded.

The room was clean, and the bed was comfortable, we were not a fan of the pillows. The walls were really thin as we could hear the people walking above us and you could hear from the room above and beside us every time they used the bathroom.

It was okay. Nothing spectacular but not terrible.

Very nice properly with a restaurant and bar on site.

Clean quiet breakfast was good. Easy check in.

Front desk was not pleasant. Tried to check in a little early and were turned away. Still didn’t have room available AFTER posted check-in time of 3pm. Wasn’t willing to accommodate our large group in trying to room on the same floor. The pool gave every single girl (8 girls!) rashes on their back end and feet.

Could be better

I even got in at midnight, and the front desk staff was friendly and helpful. Everything was clean from start to finish, there was a variety of breakfast in the morning, and I felt safe.