Holiday Inn Express & Suites Hayward - Castro Valley by IHG

The room was super clean and customer service was great but I can’t get my incidental fee back after I cleaned the room

The staff was great, however this property is still not finished.My husband and I went to our room and saw linen outside of multiple rooms , which was fine. After it’s picked up, it should be vacuumed right then because fuzz was everywhere and it wasn’t until the 2nd night at 9pm we heard staff in the hallway vacuuming. Back to when we first walked in the room hair was all on the bathroom floor, so we told someone that was across the hall cleaning and she came with a vacuum and start vacuuming the bathroom floor. She was nice about it , but it was still hair on the floor and in the shower. We noticed the next day someone had been in our room, but the only thing they did was give us fresh towels. They did not take the trash out , nor did they make the bed. The next day, we saw housekeeping across the hall , but this lady barely understood English. We told her that we needed towels and she gave us some, she took our old ones , but she didn’t give us the towel that goes on the floor, nor hand towels. My husband went down stairs to eat breakfast, but the pancake machine was broke. We chose this hotel because we read that it was brand new, but the cleanliness wasn’t there. I forgot about when we first got there, the sheets on the bed was wrinkled and not tight like they should be. It should be more training on making the bed , cleaning the floors, and folding towels. Also in the lobby, there was towels piled up on the couch that I guess the front desk workers had to fold.

They didnt have a room even though i bought prior to showing up. They also decidsd to just put me in a roo. That they cleaned last minute instead of juet giving me my refund.

Very close to amenities. Staff is very kind and hardworking. It is a new property so it’s clean and new. The swimming pool was closed as it’s not ready yet. Breakfast was great but get in earlier as it gets busy. Parking is free on site. The first night on the 2nd floor, was very loud due to other guests- we didn’t complain but could’ve. Second night we moved on the 4th floor and was quiet.

Clearly opened before really being ready. Still under construction, ringing bell to enter building to check in/no answer for 5 minutes. Another guest finally let me in, no one at front desk. Ring bell at desk, finally someone emerges. Complain about no answer to bell, dismissed like it never happened. Listen to other guest complain about room with no shower curtain, he was given one to hang himself. i booked a King bed room at extra price, get to room it is two twins, went to change room and got “the system is down”/could not help me, referred me back to Expedia at 11pm. Awful, and frankly unacceptable.

Stay was ok, pillows too firm

Room phone isnt working,tried ro call room service and fromt desk to request for extra pillows and blanket for my daughter who will be sleeping on the sofa bed. My hisband had to go to the front desk to request for some and was told that they only have extra blanket but dont have extra pillows. They told him that they will bring the pillows in our room if they get some but they never did.

Afternoon traffic made it hard to enter parking, front entrance was blocked for construction, side entrance was locked wit sign to call by phone. Staff were kind friendly and helpful. Internet was weak. Room was clean and comfortable.

The property is very new and a wonderful addition to the city of Hayward

The stay was nice, but I couldn't get the Wi-Fi on my phone. The breakfast was terrific, much more than we expected!

Check in staff was rude.

Excellent service and room was spotless.

The property is brand new, only 4 days old when we stayed. The staff members were all very friendly and helpful, both day shift and night shift. Will definitely stay again.

This property was amazing. It’s the first week it open. The staff was extremely kind especially Heather and Evelyn. I want to thank them both for their outstanding customer service. The rooms are spacious beds are very comfortable. The shower was nice. Bathroom was huge and it also comes with a complementary breakfast buffet from 6 AM to 10 AM. I would recommend others to look at this hotel and I will book there in the future as well for a nice getaway. That’s how comfortable I was being at this Holiday Inn in Hayward.

Stay here was very nice. This is a brand new hotel that just opened a couple days ago.

Nada

Hôtel neuf, tout juste ouvert, les accès n'étaient pas encore opérationnels. Très confortable, petit déjeuner varié. En revanche avenue bruillante.