Holiday Inn Express & Suites JACKSON DOWNTOWN - COLISEUM by IHG, an IHG Hotel

My husband and I always travel and stay at different hotels. What we’ve learned is that prepay and pay at property are two different policies. We were not aware of the pay at property policy that allowed for this hotel to charge before we checked in. Was not happy about it but talked to hotels.com and ok with the response. The manager was not very cheerful when greeting us. We got to our room and immediately knew we were not staying there. The odor was of old mildew, the sheets had stains and didn’t smell clean, the water was brown, the toilet did not work, as we had to place water in back of it to flush it. Managers response was that it was a different type of flushing system. We asked and received a different room that night. The reason for the 2 stars was for the over all experience, although my husband rated at 0 stars. The esthetics of the hotel was not worth the 5 star rating that was presented in the reviews when booking, otherwise we would not have stayed there. The managers responses throughout this experience was borderline professional. It was more robotic and not apologetic at all…. It was more of a it is what it is affect.

bathtub had hair in it when i first entered the room ..

Larry was able to accommodate me with early check in at no extra cost. Thank you!

Room was rundown with lamps that did not work and frayed furniture

It was not in a nice area. The staff was very nice, but the area was very run down.

The hotel is in need of renovation. The room is showing a lot of wear with scuffs and chipped paint. There are several EV chargers, but only two of them worked and even those were on a loose mounting post and appear to have run into a few times.

NO hot water, no soap in dispenser, housekeeping left hair in the shower and has never mopped behind bathroom door. Larry was very nice upon check in and very helpful.

Absolutely worst experience. They provided a room that smelt so bad my daughter threw up. Then had zero rooms available with two beds. Refused to refund the stay.

The property is very run down.

The staff was cordial but the property could use some refreshing. Our room was ok but there was no hot water on our second nite there.

Must have had a wedding or some sort of function going on when I arrived for check in. There was no parking available, lots of people in the lobby. Room was clean but for the bathroom. There was hair in the sink and what appeared to be pubic hair in the tub. I don’t think I’d stay here again

Not a terrible place to stay, but would not want to stay again. There are no bags available for dirty laundry, breakfast was offered but almost nothing was available, no ice machine on campus worked. My child tripped on their uneven carpet and skinned his face; I asked for a first aid kit to get some ointment and was told they do t have one. Someone on the 3rd floor had a large breed dog that barked day and night for both of the nights we stayed. We had a group of 7 staying in adjoining rooms and we only had 4 towels with lukewarm water to bathe in.

8:30 am, breakfast was picked over and not being refreshed. They replaced the dove body wash with a foul smelling, cheap body wash. There were ONLY two towel and one washcloth… for two people. Upon arrival, we were greeted by the hostess watching videos on her phone loud and full of profanity. Made no attempt at turning it off. Overall, big no for me.

Need to fix the ice machines.

We stayed here to go to a rodeo and concert at the coliseum. We were able to park and walk to the concert.

Everything was good except none of the ice machines working and the carpet seems to smell a little due to humidity.

:)

The girl at the check in counter was super friendly! We checked in our room and it smelled awful, like sour wet carpet and the toilet didn’t flush. We were able to change rooms. We get to our new room and it was not much better. We have killed 2 roaches. The ice maker didn’t work. And the bathroom was not very clean. i definitely won’t stay here again.

There were roaches in the room. No inspection sticker in the elevator. Very shabby & rundown hotel.

Great time