Holiday Inn Express & Suites TEMPE by IHG, an IHG Hotel

Kinda run down. Elevator super slow.

We stayed here after flying into Phoenix before making our trip to the Grand Canyon. The check in process was quick and easy and our room was clean and quiet. We both thought that the bed was comfortable for a hotel bed and appreciated being able to control the A/C unit in the room.

Nice cosy place close to shopping areas

The front desk agent was accommodating and courteous, and stayed beyond her shift to assist us. The room was quiet and clean with ample space for the two of us.

It was a very nice quiet Hotel my room was clean the people at the front desk was nice the pool area and jacuzzi and exercise room was nice it's a very convenient place to be with school and shopping the only thing is I still haven't got my security deposit back yet but I guess you still have time

I purchased three bottles of water at $3 each but was charged $15. I brought this to the receptionist’s attention at the time, and she assured me that the issue had been resolved. However, the incorrect charge has since appeared on my final bill, and no refund was issued. It’s disappointing when someone gives their word but doesn’t follow through—it feels dishonest and unprofessional. Additionally, after returning home, I noticed I had been charged a $100 deposit twice. When I called to inquire, I was told that both charges would fall off my credit card within seven days. I hope this is the case, but given the previous experience, I felt it necessary to document everything.

Good in everything, and a very good options for breakfast

Grata bienvenida de Hector, siempre sonriente y atento, trato amable, habitacion super limpia, no hubo ruidos, descansamos excelente, Buen desayuno. DEfinitivamente volveremos! Gracias!

First the hotel is outdated . Elevators didn’t work . I was assigned to room on first floor . When we got to room and pulled the bed covers there was old dry blood on the sheet. I went to the front desk and we were relocated to the second floor , we had luggage and no elevators . When I went to take a shower there were hairs in the tub. I expressed my dissatisfaction to the front desk attendant and she said she would notify her manager and she would probably contact me and issue a refund . I’m still waiting for the phone call and refund . Last time I will stay at a Holiday Inn.

Good but they needs fix elevator

THE OFFICE STAFF WAS SUPER FRIFNDLY AND FAST WHEN CHECKING IN. GOT A 2 WATER BOTTLE GRAB AND GO BAG WITH 2 COOKIES AS A WELCOME GIFT. GREAT DETAIL. *THE MALL IS NEXT TO THIS HOTEL! THERES FAST FOOD OPTIONS TOO. ENJOYED THE HOT TUB. THE ROOMS ARE SO COEAN and FRESH SMELLING. FIRST TIME I DIDN'T FETL THE NERF TO SANITIZE THE ENTIRE ROOM!

ALWAYS check the sheets!! Mine were visably soiled!! Front desk person told me that I would need to come get clean ones and change them myself, so I did! There was 2 coffee pods for 3 people. We were told for 3 days that housekeeping would bring more but never got them! We were told the same regarding toilet tissue and finally had to go get it ourselves! Housekeeping had been in while we were gone and emptied trash but apparently toilet paper and coffee wasn't a necessity 😡 Lobby coffee pots were both taken up due to heating issues! Both elevators broke at same time, which I know wasn't employees fault, but my friend was 6 weeks post heart surgery, still short of breath and had to walk up 3 flights of stairs! Almost didn't make it! We weren't even offered help or a first floor room! Manager never showed his/her face!! Very poor management!!

Clean and Good service nice hot breakfast good amenties close to shops and about 20 min from sky harbor airport pool and hottub.

Staff was amazing. Room was great. Definitely stay here

The area was not very appealing

The hotel was so clean. The room was really spacious and clean as well. Breakfast included is always a plus. The area is next to a mall and a lot of food options nearby. Would definitely recommend and I would definitely stay there on my next trip to Phoenix.

The bed was like going to fall apart. The people in next room were load singing at 2am. The walls are not sound proof. In the morning during breakfast a homeless man walks in helps himself to breakfast and goes out. Staff just watched him. Other then that it was ok

Checkin was a little lengthy

The staff there was amazing!!!

Room is comfortable! Was not able to check in earlier