Holiday Inn Express & Suites VA BEACH OCEANFRONT by IHG, an IHG Hotel

Location

The staff was super nice and honestly very helpful!! I loved how many options they had for breakfast and also how clean it was! only downside is they only have two elevators and sometimes we would have to do a line. Also parking was good but you have to be there early to find a spot or you can park it by the 7-11 which is like a 4 minute walk, but loved how you can stay till 3pm even tho you’ve already check out!!

There was no parking available even though they offer one free space per room. I went to all 3 lots, and they were all full. When I called the front desk, they made me wait for a security person to come and make sure there were in fact no spaces available. Then they told me to park in front of the hotel. This ordeal lasted one and a half hours! The worst part is that the following day I get a call from the front desk at 9:53pm telling me if I don't move my car to the farthest lot, then it will be towed!!!! Keep in mind that I was told me to park there!!! How do they think it is appropriate to call a guest in their room, then on their cell phone at 9:53pm??? I could have been sleeping and Jay (the front desk person) even threatened to have the car towed it my car wasn't moved from the space where I was told to park in the first place. I am incredibly upset about this situation. I was not in the wrong. The hotel failed to provide me with a parking space, told me to park in a spot then threatened to tow my car! This is not customer service!!!!

Great location on the boardwalk and quick access to the beach. Excellent selection for breakfast. Comfortable rooms. Great ocean view from the balcony. Parking could be a little challenging since they have 3 separate lots, but we always had a parking spot.

I would

Staff was excellent and always helpful. Breakfast is wonderful !!!!!!

It was clean in lobby area but our room the bathroom was not clean, it was caked sludge surrounding the shower, pieces of hair, but other than that it was a great view, and clean around the hotel and lobby

Nice location and nice rooms

Very nice hotel. The hot buffet breakfasts were excellent. The unlimited coffee and tea in the lobby was good also. Enjoyed beach view room.

Great location, clean room and hotel with friendly staff. Breakfast was great and different options were served each day.

Disappointed. Okay so at least we werent among the group whos room wasnt ready. Ours was ready at time of check-in. I was going to think early booking for that, but thay quickly faded, when we walked back outside to get our vehile and was greeted with cigarettes odor at the closet of the seat "smoke free hotel." Our parking was in the 3rd parking lot about 2 blocks away The room was okay, filthy really. Everything was suspicions, but the breakfast was good.

K

Wonderful Beachfront hotel! Here with family and a perfect 1 bedroom suite on each floor. Enter in Bedroom, then bathroom and door into oceanview kitchen/ living area and balcony 👍. Full fridge/freezer- microwave- sink and eating counter. Couch to fold out to double bed. Nice indoor pool for a rainy day

We were in VA beach for the sand soccer tournament. This hotel was more than we wanted to spend and made the mistake of getting a room ant a different hotel and our room ended up having roaches. We were able to get a room at Holiday Inn Express and it was so much nicer, cleaner, and the service was awesome.

Staff was responsive to concerns. Dirty elevator with food on floor. Would stay again.

Hotel staff was very friendly. When making reservation, I requested a low floor( traveling with toddler).. I even called 2 weeks before arriving- we get there and was put on 9th floor. While there were no other rooms available that night- we were put on lower floor the next day. Super important note- parking lot is small so they have over flow lots- but pay extra attention to signs bc you will get towed! Happened to me costing me an unplanned $220!! Guy who checked us in simply said park in lot on the left- that was not accurate!! Because they had signs up- it was obviously my fault- so don’t be me and not read all the signs! Room was very clean- breakfast was really good- lots to choose from.

We found an Invisalign retainer in our bed and they changed the sheets and cleaned the room on request. Everything else was fine.

Great location, clean and decent breakfast. Small indoor pool.

Great

The property was clean and quiet. I really enjoyed my stay and I loved that breakfast was included!