Holiday Inn Express & Suites WAPAKONETA, an IHG Hotel

Good

I’m filing a claim. This place was gross. We walk in and our room was not clean. There was something sticky in the floor, dust all around the bed, wasn’t swept and there was hair in the tub. Our neighbors dog barked all night long and the entire hotel smelled like weed. We couldn’t turn on our air conditioner and when we asked to cancel after only being there for 2 hours they manager gave us a hard time and was not accommodating at all! This was my worst hotel stay ever. Gross.

We requested a room by texting them beforehand, on the ground floor and they were able to accommodate us. That worked out great. Very comfortable room. The breakfast was the best in the area of all the hotels. Really nice

The front desk personnel were very friendly, and the location is walkable to many places.

A better than average stay. Staff was very friendly and personable.

All the staff were wonderful and helpful and friendly

Definitely not the best maintained property. Many weird repairs in the room that were not well done. We decided not to shower due to the rough condition of the tub. The room also had a foul odor.

Good spot to stay for travelling. Close to Restaurants and gas stations. Good breakfast. Comfortable bed and pillows

Great hotel with very friendly staff. We stayed for one night as passing through. The rooms were a great size, very clean. The pool was nice and good hours to enjoy. The breakfast had great options! The hotel is a very good location just off highway.

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This was our second stay and we found the hotel to be very clean and friendly. This time, we had a wonderful view of the space museum holiday lights from our window.

The staff was very nice and the rooms were clean

We booked a King or Queen room, 500 Square feet. We decided on the hotel based on its location, the photos and the reviews seemed good. I wish we had dug deeper into the reviews, we would have found many many people with the same complaints we have. Our room was nowhere near 500 square feet and we were given two double beds, much too small for the two of us. When we requested a refund since they didn’t have what we booked and paid for, they refused. We tried contacting customer service at hotels.com and they couldn’t do anything because even after 3 calls from the hotels.com reps they insisted they had given us the room we booked and refused to refund. This hotel feels like it’s stuck in 1998, surly front desk worker and all. It was also more expensive by $70 then the Holiday Inn’s in the neighbouring towns Troy and Sydney. The hotel is old, smells like smoke, the lobby looks nothing like the photos. The bathroom door nearly touches the toilet when you try to close it, the caulking in the bathroom has pink mold. It’s just yuck and the staff make it even worse.

The staff was very friendly and the room was very clean and quiet. Very safe area, walking distance to museum and restaurant.

Nice clean hotel with a nice early breakfast

N/A

The hotel is right next to the Armstrong Air and Space Museum, so it is very handy. The room was clean, but did have a stale odor. Also, the hallway was smokey in the morning even though smoking is not allowed.

I had two pillows with mold on them. I liked the coffee station but didn’t like the food. Able to hear through the walls.

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Thai property was well kept and had a clean look. It is close to the interstate, so a bit noisy at night time. Delicious breakfast with many hot items. Room was clean; comfortable bed and pillows; good quality towels; plenty of water pressure and hot water. Within walking distance or downtown shops and restaurants (1 mile), and right next to the Armstrong Space Museum.