Holiday Inn Express CRYSTAL RIVER by IHG, an IHG Hotel

We enjoyed our stay!

I really enjoyed my stay. The staff were very pleasant, friendly, and professional. From my early check- in requested and honored by Coryon to the breakfast every morning with Lacey, i thoroughly felt appreciated! Although i would highly recommend getting some more help in the morning for Lacey; the breakfast area was always packed the 2 mornings that I was enjoying myself and she tried her best to keep up but the poor lady was sweating bullets and there was still a line waiting for restock of items.

My wife and I had to come to the area to clear out a family member's house. We had stayed at this hotel previously for a night and thought a stay of a week would be fine. Check-in was super easy, and the room was clean and large. Breakfast is sufficient for a quick bite before venturing out for the day. My one complaint is housekeeping. We would leave every morning around 8AM to go work on the deceased family member's house and would return around 8PM. After spending 12 hours working, we were looking forward to a shower and a good night's rest. The first night was great but after that housekeeping would only clean the room and replace towels every other day. I checked with the desk twice and was told that was not the hotel's policy and that the room should have been cleaned every day. While the front desk seemed sympathetic to our issue, nothing changed and housekeeping was every other day. After the last instance, my wife and I left a day early. Upon checking out we explained why we were leaving and there was no explanation or compensation, just "sorry". We need to make a return trip to the area in three weeks and would like to stary here again but if we do, we will bail the first time the room is not cleaned. A positive note is that two employees, CJ and Andrea, seemed to care about conditions.

Best breakfast. So clean. Salt water pool. Kids, parents, and grandparents all loved this place! Great central location.

the AC barely worked and the room smelled a bit mildewy. cool new coffee station in lobby, but took away coffee in rooms - also no longer has hot chocolate at the station (which is a bummer as i like to put in my coffee).

Clean property with very comfy beds and pillows! Free parking, free breakfast!

This property was one of the nicest that I’ve stayed at. Will definitely book again when traveling to Crystal River, FL.

We were extremely disappointed that the walls were "paper thin". Unable to sleep due to a very noisy neighbor.

Great customer service.

Let’s just say from here on out I’ll be taking photos and videos of my rooms the day I leave, right before check out.

The hotel has clean and spacious rooms with mini fridge and microwave. The hallway is a little weird with 3 room doors opening towards each other but not a major issue. The man who checked me in was getting hammered by a lot of guests coming in at the same time. He was coming off his shift (and was supposed to have been off), but the lady coming on shift was there too. There was around 6 or 7 separate people in line and the lady kept going through papers instead of jumping in and getting customers checked in/out. I felt like the customers should have been the lady’s priority. The poor guy was doing the best he could.

Crystal river holiday inn is always our spot for vacation! We love that they are accommodating, and pet friendly, clean and friendly. Will hopefully we returning again next year

close to Town and Restaurants and the Pool is great

Check in crew was very friendly and professional! The room it self was clean however the bathroom was not and we had other peoples hair in the shower/bathtub.

Great breakfast options, super clean facilities, and wonderful customer service throughout our stay!

Everything was excellent.

So close to our Manatee encounter adventure. Great breakfast. Nice pool.

Nice place and comfortable

Very happy with our stay. We booked this hotel because it was close to yhe swimming with manatee tours. They allowed a late check out so we could clean up from the your. I didn’t get names, but all 4 employees we interacted with were very nice and helpful.

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