Holiday Inn Express JACKSON - RIDGELAND by IHG, an IHG Hotel

The hotel was great!! My only negative comment is the mattress was a little to hard for my liking.

I liked everything.

Pricey but very clean and staff friendly

Perfect spot just across the highway from lots of Dining options and great shops.

I stay here a lot.

The food could been better it was the same breakfast food every day.

I would have given a 10 but I did not receive room key until about 9:30 am 5/12/25. Had to leave my door open on several occasions because of the key situation. I feel some kind of compensation is due.

It’s a new hotel (the staff told me it just opened last year), conveniently located close to the freeway, with complete room amenities such as refrigerator, microwave, safety deposit box, and iron. The staff are friendly especially the lady who serves breakfast.

Safe and clean

Very accommodating and clean

Besides the room key malfunction, we had a great stay !

Brand new and super clean and nice

Stayed overnight after visiting friends. Place was clean. We had to wait for someone to check in but we did arrive after the NFL draft finished. Bed was comfortable.

Staff was friendly and helpful. Room was great, comfortable and clean. Bathroom shower was nicely appointed and clean.

Great stay!

Friendly staff, quiet rooms, and great location. I will definitely be staying here again

The place is clean and local is perfect.

The place is really clean and location is ideal.

Received a call 15 minutes (5pm) before checkin notifying us that they “overbooked” our room. Mind you, we booked and prepaid 2 weeks in advance. We finally settled on a King with a pullout sofa for our son. Get to the room, no sofa. They booked us another King room next door. 12:30am my wife gets a knock on the door with someone trying to come inside. THEY DIDNT BLoCK the room off. She was terrified and did t sleep a wink. The “extra room” had dusty floors with pubes. The shower, also plenty of pubes. The blinds in the first room didn’t operate correctly and would never open. This looks like a new hotel and the parking lot was barely full, yet no double/double rooms? Strange. Ownership/management should be ashamed at the way this place is run. IHG will be receiving a call and I do expect a refund.

The stay was great. Friendly and helpful staff.