Holiday Inn HOUSTON SW - SUGAR LAND AREA, an IHG Hotel

The. hotel was non -exiting when I arrived at the address provided to me. Was unable to reach anyone by for the phone listed. Was forced to make alternate hotel arrangements at the last minute and was forced to pay more money. It was a terrible experience.

Good

I booked my trip on 6/5/25 and arrived on my flight 7/4/25 for vacation. I booked a hotel for Holiday Inn. When I walked inside I was told the Holiday Inn no longer exist there and that they are Wyndham now. Well, they did not have a room for me but somebody has my money. I was told to contact IHG/Holiday Inn. They refused to refund my money for a hotel that does not exist anymore. I paid my money and I had to ride around in city that I am not familiar with to find a hotel. I road around for quite some time before I located one that had rooms available to accommodate the length of stay I need for myself and my family. So I had to pay money all over again because somebody has my money from a booking I already paid for but the business does not exist anymore.