Home2 Suites by Hilton Rochester Henrietta NY

The location was convenient to our daughter’s school, Rochester Institute of Technology, just 4 miles. There’s a great coffee place across the street. The hotel served breakfast but we took advantage of the cute breakfast places in downtown Rochester.

Everything the front desk lady was so winded and beautiful

Home2 suites is perfect is you are looking to stay more than a couple days

Poorly maintained hotel. First room wreaked of dog pee, had a sticky entry and there were no rooms matching the one we booked to replace it. Nothing offered to appease the difference in space. Then the only night we could swim, the pool was green, cloudy and had no chlorine in it. We brought test strips to make sure it was safe for our son to swim (who was getting treatments at Strong that week) and there was no chlorine showing at all in the pool. Front desk only offered a 5 minute drive down to a holiday inn, which really was not practical at all given the circumstances. They offered no other solution and kept the pool open. Then I sent in an official written complaint later that evening and they offered the night off. The pool condition did not change at all during our stay, which is scary. The room was comfortable, but the bathroom was not very clean and there were gross stains on the couch. Lots of hairs in corners of the shower and floors. Not major, but also every night I went to make tea, the hot water was luke warm and the girl at the desk had to get me a cup. Same girl each night, so maybe there is a connection. It served its purpose for us having a full sized fridge and means to cook, but I would look at a different hotel next time.

Guests often had their trash and dirty towels thrown in the hallways. Could hear my neighbors TV and when they would drop their toilet seats

Very accessible, great price, easy parking, great breakfast, friendly staff.

Took my money so did hotels.com im do e using this company

The room was very large, spacious, and clean. The staff was very friendly and accommodating. Would recommend

Property is a bit old and dated. Average.

Staff are wonderful

Comfortable stay, convenient location. This is my go-to hotel stay when in the Rochester area.

Rooms were a good size. Shower handle in the restroom fell off and needs repair. The bathroom door lock also did not work and needs repair. Loud group staying in the same hallway interrupted sleep all night long continuing through until 6:30am

Large rooms, good condition, for the price

Called front desk multiple times about the noisy neighbors. The walls are paper thin. They started with night club music at 9pm and its still going at 3am with loud conversation, laughing and music. Called front desk again and asked them to find them a conference room for their all night meeting.

Convenient and clean

We had 4 rooms and 2 of our rooms had leftover guest clothing in the drawers. Carpeted area was not cleaned properly. Overall it was a decent stay but we would not return. Breakfast was cold and eggs obviously old.

Noisy because of thin walls. Dirty carpet. Hallways smelled like pot.

We enjoyed the stay

NA

In town for a hockey tournament. Nothing fancy but it did the job. Ok for the price.