Homewood Suites by Hilton Chicago-Downtown

The hotel is very dated the furniture needs to be replaced there is no cushioning left in any of the furniture the pull out couch is unsleepable. The carpet was very dirty overall it needs a full remodel. The best part was the view from our windows.

This is a great property for a family trip to Chicago. The staff are super friendly and very responsive to needs. The amenities can't be beat. And the proximity to great attractions and public transportation are amazing. Definitely recommend this property.

Convenient downtown location. Nice room friendly staff. Good breakfast

It's an amazing place to stay. The staff is super friendly. The breakfast It's really good. Location It's close to pretty much everything within walking distance to major shopping areas.

The staff and service were excellent, however, the condition of the room was unacceptable. The sheets were not properly cleaned, the room had a bad odor, and there were fingerprints with what appeared to be stool on the walls, absolutely unhygienic. The administration should thoroughly inspect the cleanliness of the rooms and consider updating the facilities. There were several cracks in the bathroom wall that had not been properly repaired. Unfortunately, due to these conditions, I will not be returning.

The elevators were slow and crowded - organ than that great stay

Overall fine but the staff did not make the sofa bed as requested so we had to do that ourselves after arriving late at night. Also breakfast was unhealthy, no healthy options. And staff did not really care or were very warm.

Other than a not very friendly staff member at check in and rooms not being ready by check-in the stay was good until we woke up to find a large cockroach in the bathroom. Upon notifying the front desk they immediately sent housekeeping to take care of it while we were out of the room. We could tell someone came into the room but I wasn’t told if they caught and disposed of it or if he went back into hiding. I was offered a bunch of reward points for the incident. The roach appeared on the morning of our check out day or we would have requested to move rooms for the duration of our stay.

Great place! Awesome breakfast. Incredible pool

Team was very polite!

I have never been to a hotel with such a friendly staff! Everyone was warm, welcoming, and so accommodating of our two small kids.

Clean close and safe what more can you ask for

My kids have learned to love staying at this hotel. They enjoy the breakfast and pool time. As a parent, I love to see them enjoying themselves here and how convenient the location is to restaurants and Michigan avenue.

Overall, the property was in a great location & was clean. Whenever a problem arose, the staff were quick to fix it. The breakfast service staff were friendly and helpful every morning. It was a great start to each day. I would staff here again with my family.

I really liked that breakfast was included in the stay and it was very good. I liked that it was inexpensive. I didn't like that it was hot in our room and we couldn't get it cooler even when adjusting the thermostat. I hated that the valet took over an hour to get our vehicle. Waiting for your vehicle for an hour with three kids (one a toddler) was very unpleasant and irritating.

Clean, quiet and very nice location!

The hotel room was spacious and clean! The staff was very kind!

Very happy we stayed at this location. We were right in the center of the city. Joy, Kay and the entire team were friendly and welcoming. Breakfast was a bonus. The only downside was the elevator situation. It’s extremely busy and you can wait at least 10 minutes. In the evening around 5-7pm you are waiting in a line on the street level to get an elevator to go up to your room. It was a nice facility and would recommend this hotel and location.

Service was excellent! This is a great place to stay for families! The location was wonderful!

This was a decent hotel. I really liked having a kitchen available as well as the breakfast availability. Staff was very friendly. I went with my kids and they were very excited about the pool. I wish the pool was cleaner and warmer.