Homewood Suites by Hilton Jacksonville Deerwood Park

Thank you for everything even though we ran into a bit of a problem that I thought would ruin or stay thanks to Ida the Manager/ receptionist 😊❤️ it was resolved promptly thanks again for everything

The entire stay was very pleasant.

Enjoy my stay, but the outside back patio behind the dining area was never cleaned up. Clothing left in tge area , bird poop, was never cleaned up

The breakfast was good the first stay , but the second morning the breakfast was nasty and undercooked. The staff was very nice and attentive and friendly, the down was that bathroom smelled like bad sewage when you flushed. The kitchenette didnt have much to it. 1 pan and 1 pot , the can opener was broken, 4 of everything. The bathroom floor needed to be mopped, Pillows needed to be replaced, they were very worn down/in and the sheets should be changed ti a different fabric , it was really itchy. Pool needed to be cleaned, but still not horrible. I think the room could’ve been better given it was a “Hilton” But it wasn’t horrible.

The staff was great and was very accommodating to all my needs.

Conveniently located, short trip to the beach and shopping. Kids enjoyed the pool and hotub. Rooms are spacious and well equipped.

Staff was excellent and friendly. Rooms were clean and comfortable

Nice place

Everything

There was nothing that we liked. We had to switch rooms on our second day due to the stove and sinks not working properly. In our second room, the toilet wouldn’t flush. We had to get maintenance to come by our room twice to fix it. And we were also lied to about room service. We left our privacy sign off our door since we were going out all day and when we came back, our room was not serviced at all. We called the front desk and the girl that was there told us that they don’t service the rooms and the only time they do service the rooms was when you check out. The next day, we left our privacy sign off our door again and our room was serviced. We complained to the front desk and have yet to speak to a manager. Worst experience ever!

Dirty

The first night the water pressure was so low the toilet wouldn’t flush and I couldn’t shower. The next morning the water was not working at all. I was told it was the 4th floor pressure and I would get a new room later in the day. I returned from my jobsite and was told I couldn’t get a new room and the problem would be fixed. The water was finally working in my room at 11 pm, but no hot water. The next morning, no hot water. I spent two days not being able to shower and a dirty toilet.

I booked through Expedia! When I arrived I was charged again . The lady checking me in was on speaker phone with someone else and I never knew when she was talking to me or the phone. I felt this was very rude. The stay was fine. Bathroom wasn’t the cleanest. Carpets dirty. Windows you couldn’t see out of.

The staff at the hotel are very nice! The hotel itself is dated and in need of repair. The air conditioning in the room was marginal at best. There are no usb plugs at all in the room I had. I would not stay there again

Paint peeling off on the tub

Great location, close to lots of restaurants a Publix just across the street which comes in handy when you have a full kitchen in your hotel room

Feeling safe & felt secure at night while walking our dog.

Plenty of areas to walk safely. Good lighting at night., able to walk our dog without feel afraid.

This hotel definitely needs a deep cleaning. Cabinets and chairs in our room were sticky to the touch and dead roaches were inside where the plates were. The bathroom looked like it was quickly wiped off and not really cleaned. Carpet had not been vacuumed in some time. Hotel never had any wash clothes or towels cleaned. We had five guests in our room and was only given 3 towels and 3 wash clothes. We had to ask for some every single day and was always given the same answer that they didn’t have any and would bring them by later. Hot tub would not get hot and staff had no idea what to do or how to find out. The only good thing about our stay was it was close to our ball tournament location and the lady that checked us in the first night was wonderful. Unfortunately the other staff was not so much. Our room was never cleaned or trash taken out even though we requested that option upon booking.

the paint was terrible the elevator was scary to get in and the A/C was hard to control on top of that the washing machine broke and we didn’t get notified about it i had to go down stairs twice before they mentioned that and we had to use pool towels..