Homewood Suites by Hilton Washington DC Convention Center

Paid for a Queen Suite and was put in a small studio. Blood stain on the carpet. Bathroom door handle missing. Bathroom light did not work. T.V remote didn't work. Overheard staff talking about not liking their job. Talked to staff about issues and offered me 5000 Hilton points (28$). Did not want me to pay for the studio I was in, but the more expensive Quenn suite I reserved but did not stay in. They said they accidently put me in the wrong room. Didn't offer to move us to a bigger room. The next morning mentioned issues again. Said they would talk to the manager. Did not hear anything so I reached out via chat. Was told there was no manager and to call back another time. Finally called corporate and they wanted to offer me points to stay in the same hotel. Eventually decided to comp me for only one night with a check in 5 weeks. Breakfast was also trash. Dry nasty food. We went out for breakfast after the second day. Very bad business. I'll never stay at a Hilton ever again.

Good

Wonderful experience!

We stayed for 8 days & I would stay there again! Breakfast was Fantastic absolutely top Notch!!!

It was a good area to stay.

Short trip for me and my family of 5. Rooms was just right, could be bigger for us but it was ok. Area was cute and had plenty stores and restaurants nearby to walk to. Our main reason for this hotel was that breakfast was included. We would stay here again.

Great place !

Thanks for making our Washington DC trip memorable with great breakfast options. Sad, we had to leave early on the second day and missed breakfast.

Went for 2 Capitals games. Excellent location! Easy to walk to the game!

Wonderful Stay! Beautiful Hotel!

The staff at this hotel was AMAZING! Attentive, friendly and very helpful. The breakfast buffet can get VERY busy, but the whole staff was on top of it and filled the buffet often. Room was clean and housekeeping was great. Local restaurants were great as well! 10 minute walk to the Metro. FYI: The hotel is located at a very busy intersection and close to emergency services. All night long you hear cars, trucks, motorcycles, and sirens, even 6 floors up.

No

I choose this hotel because of the baby crib option but when it was time to check in, there were no available cribs during my stay because the hotel only owes quantity of 4. Overall our stay was pleasant.

The property Is Well located in an excellent area near all the attractions you needed to see. But you have to request every time for a room service they are under staff and if you’re having a long stay For More Than Four Days You should expect that they don’t change the bed and to clean Your Room according to a hotel that you expect

Our stay was nothing short of amazing. Diamond at the front desk was outstanding, and gave us the best service. She was able to accommodate our room early upon for early check-in, and gave us amazing food and drink recommendations. I would recommend this hotel to anyone that is looking for a great hotel team, in an awesome location, with good amenities. Thank you to the team!

It was nice and near major attractions

Sophisticated room, comfortable bed. Area seems safe and within 2 1/2 blocks of the green/ yellow Metro line. A 10-15 min walk to China Town. Staff were friendly and the breakfast was really good!

Front desk staff was great!! Ms Fox was super helpful, very professional & made the stay that much better! Thank you for your hospitality

Staff were very friendly and helpful. Property was clean and modern. Location was good with many options near for eating, shopping and tourist venues. Bed was comfortable. Kitchenette clean and useful. One thing that could be improved was keeping the “hot” breakfast food items warm. The eggs, bacon, sausages, potatoes, etc were cold all 3 days we were there. Food selection/options were good and the staff attentive.

Good