Howard Johnson by Wyndham Sacramento Downtown

So, the actual staff at the front desk were decent, but the rest of the experience was not at all worth anything paid for. First off, the pictures were off from the rooms. Next, we were immediately greeted by a homeless man "living" right by the front entrance, trash and all around. Now im not judging the guy at all, but it just isnt the kind of thing you wanna see right when walking in. After entering the lobby, i went to the desk to get our room only to find they gave the room out to someone else by mistake, so they had to give us a different room, and it wasnt the one we got originally. But hey, whatever, they gave us a better one supposedly. Next, we went to the room, and there were people outside of the room all looking at us intensely, and by the looks of it, im not sure if they were all waiting to see if we were there to sell, buy, or smoke crack with them, needless to say, tweakers were abound. No problems from them happened, but it just kind of presented this constant uneasy atmosphere, especially when we got to the room to find out the lock catcher was damn near ripped off the wall. Thats not all though, the curtains for the windows couldnt quite cover the windows all the way so you had to choose which side of the window you wanted to be exposed by. That definitely did not please my gf, but luckily I was still able to. All I can say, is that we hope anyone who saw that, was able to have a better experience with this property than we did.

Staff was rude , charged for towels and blankets stupid things that aren't suppose to be an issue .. hotels front desk staff think they can say what is part of the deposit . Rooms aren't cleaned nor do any of the walls or bath tub s aren't ever cleaned . Broken furniture, phones in few rooms don't even work . List can go on . But staff was horribly rude , no customer service skills and they make their own rules up . Shoot , I could run ur front desk at night and during day shift better than the current rude employees are doing . I've watched this hotel loose alot of money because staff refuses to take cash and other items . Thank u

Dirty room, unsafe area.

Inside the room was pretty great for the price, but outside is dirty.

Room smelled good no smoke smell. Sink area were dirty with hairs that look like someone had shaved. Bathtub could use a good scrub. Could use some more pillows. Only had 3 pillows. First night was restful and quiet. 2nd night started out quiet and at 2:30am we were woke up by loud music and people talking extremely loud. Tried calling front desk for an hour to no availability because no one ever answered the call. Party went in til 5am. I Let them know when checking out only got an apology but no other compensation for loosing sleep. I will never stay there ever again.

Service was deficient. Front desk personnel need significant training on how to treat guests and the procedures for check in. These kids had most things wrong, including charging twice for the security deposit, location of the rooms, and maintenance requirements. The hotel exteriors severely required a power wash.

I had a lovely stay staff was very considerate and kind they tend to your needs when you ask them to do something and what is very unusual that I find is the maintenance man for the workers that comes in services for any reason is so friendly and making sure everything is adequate I would recommend this for anybody and everybody

The hotel was unclean they have people hanging out I think they rent room to the homeless people coming up to your car begging the front desk person is very rude I will never stay her again

Staff

Blood on the bed, no light bulbs, and dirt in the shower.

I needed a room large enough for about six people to sleep. My son had to have surgery at the next morning and I found this room. It was humongous!!! It felt like a two bedroom apartment. It could have been a little cleaner there was something sticky on the door like soda spray or something, but it was perfect for our one night stage my family. Since we have to come back to Shriners often, I will probably use this property more. The security guards that are patrolling constantly make you feel safe.

Sam is the best!

Clean and nice place to stay for a good price. Had no problems would stay again

Actually the lobby and the room were fine. Clean and comfortable. The exterior was very poor, all movement to the room is outdoors and it was raining. Stairs, walkways were 1 star. Felt a bit unsafe. It is NOT downtown.

I typically do not leave reviews on hotels/motels as I currently work in full service hotels for 30 years, but I have to say something about my stay at the Howard Johnson by Wyndham Sacramento Downtown. We stayed at this motel just to have somewhere to lay my head down (we were driving from Seattle, WA to San Diego, CA). We have stayed in places this price range previously, but these other places were at least clean. The room was dirty (room 129,in front of the pool), in no other terms. There were dried up liquid stains on the front door, dark finger type smears on the latch lock, bath tub was dirty, red stains on base boards in bathroom, unpopped popcorn seeds on bathroom floor, all corners in bathroom had dirt and debris, stains on the vent above toilet, yellow stains on bathroom door.....and the icing on the cake...a live roach climbing on the wall above the double beds with an egg sack attached to it. There is an infestation in this room. I was too tired to complain about it. We left promptly in the morning. I have pictures of everything that I just detailed.

No room service at all.

Spent 6 nights from 25th Jan to 30th January 2025 in this hotel. Not even a single day during my stay the ever came back to check my room do the guest need new towels or coffee packs nothing. Not even pick the trash out of my room. I never complain before like I’m doing right now. Top of that shower is cold. But anyway life moves on!

We were scheduled to stay there so at check in my friend was inspecting the sheets and the mattresses and found the sheet in our room had stains on it. We took a photo of it and requested another room. The property manager and the Lead Housekeeping Team Member went with us to the new room provided to us, which is fair. But when the property manager criticized and was in a seeming disbelief when we were looking under the mattress protector (which is the best practice of doing this by the way) and assuaged our concerns with stating that they found bed bugs five months ago (granted they took care of it), the way they didn’t want us looking under the mattress protector and initially wrote off our concerns about the stains by saying we photographed the mattress (which we didn’t, the sheets are really that thin and showed the bamboo print on the mattress when photographed with flash), it was clear that guests’ concerns were not being taken seriously. The cleaning team is awesome and they were super courteous and polite to us even as we left the property to find another place to stay from the parking lot. The manager’s treatment of us was the issue.

We were SO grateful to find a hotel with a suite that offered beds for our whole family! We have 3 teenage boys and everyone slept comfortably. There were 2 bathrooms, a king bed, 2 doubles, and a couch that converted into a double bed. Staff was helpful, friendly, and efficient. The general area was plagued with homelessness, but the hotel had security onsite to increase safety. Location was very convenient to our events at Old Sacramento waterfront and the State Capitol. Our room also had a beautiful view of the river.

1 lamp in room did not work. 1 lamp in the room flickered on/off. There was no fan option for aircon. I tried to call front desk, but room phone did not have option. Phone dial tone was also intermittently working. There was a stain on my bed sheet. The toilet didn’t flush well. TV had a line thru the screen, as you world find/see if the TV was damaged. Remote worked intermittently, I’m assuming low batteries. I was greeted by a long line when I arrived, waiting about 15 minutes before I was helped. Outside, my room/stairwell smelled like urine. The shower/water preassure was great. I will not stay here ever again.