Knights Inn Grand Rapids

Owners are present and address concerns of customers.

They didn’t provide no soap there was cockroaches all in the bathroom. The toilet was broken. Just a terrible experience.

They did not release my deposit

Did not stay there you took my money you ripped me off You're worthless I do not want to ever use you again give me my money back.

Great place

Great, easy access to stores

The bathroom door was damaged and wouldn’t close. The hallways smelled of pot and mold. Loud music playing all hours of the night.

This was difficult because my phone is hacked and experion sent a different reservation number to the hotel and my res number on the email was never delivered. So it took and extra hour to get in the room. I went out for a couple hours and the maids or someone stripped my bed and took all my towels before the checkout time. I returned to find the mess at around 9:4 am. Checkout is at 11. I was going to rest but the man would not give me more linens for the bed. Anything you could do for me would be appreciated. Don’t understand the chaotic weirdness of this place. Help??

Room was clean and comfortable....staff could have been more attentive and helpful

The staff were very nice

Thank you for kindness

Property was good, air conditioner didn’t very good. No hot water.

there were roaches everywhere

NA

The staff was rude and unfriendly, couldn’t find our reservation. the rooms were dirty. has cockroaches, beds were very hard and you can fill the springs. guest required to take their own trash out or pay a fee. has a horrible smell even in the hallways. the shower in one of the rooms was broken. acs barely worked. found a used condom wrapper in room. empty toilet paper roll on holder. could not enter the lobby to check in even though it was during normal hours. automatically charged card on file instead of asking how we wanted to pay.

As a show promotor I stay in many hotels. This hotel was a pleasant surprise with this hotel. Quiet, room was nice and clean. Man at the desk was very friendly and helpful. I will be booking this hotel every month for my show in this area. Plenty of places to eat in the area as well.

Very accomodating.

No elevators. Sign in the hall said to take trash to the dumpster or be fined, I was reassured by the front desk they would take care of it n not fine me. No alarm clock, no tissues in room. Refrigerator smelled like something died in it. The front desk offered to move me put I was just too tired to move. Besides I wasn’t going to use the refrigerator anyway.Top bed sheet had burn holes in it. The ac was great n we had the tv on otherwise it was nice n quiet. Check out was easy. Staff were great!

Not as the pictures showed

I needed an inexpensive hotel close to the airport where I could spend the night before an early flight. Overall, decent hotel. Staff was friendly and helpful. The room was fairly updated and clean. I did find a few little bugs crawling around the bathroom when I walked in. The door didnt have a safety latch - it looked like one had been there but had been ripped off. The bed wasnt all that comfortable, although the room itself looked like it had been redone recently. While the area around the hotel seemed safe, being a solo traveler, I am always extra cautious. Having to interact with the front office staff through a glass window - the night window - was a little weird. I didnt have any problems during my stay. The hotel was convenient, despite being on a busy major road. It was in my budget, and it served its purpose.