Level Chicago - River North

I recently stayed at this hotel for two nights and unfortunately had one of the worst customer service experiences I’ve ever encountered. From check-in, the staff were dismissive and at times outright rude. I reported multiple issues—my room’s TV wasn’t working properly (turning on and off with no image), the phone didn’t work, and some lights had no bulbs. Nothing was done to fix it. Later that night, the second TV also stopped working. Only after repeatedly following up did they move me to a new room—at 9 PM. I had to repack everything, including wet clothes from the laundry, disrupting my entire evening. The front desk’s attitude was the most disappointing part. I was met with comments like, “You again,” “We can’t do anything right now,” and “I thought it was just one TV,” making me feel like a burden instead of a guest. The new room was clean, and the hotel itself is beautiful, but none of that makes up for the frustration, lack of professionalism, and lost sleep. It’s unfortunate for the owner—great space, but the staff’s attitude completely ruins the experience.

The people and staff are super rude!

The hotel itself offered everything needed to celebrate my husband birthday. I must say the front desk could use some customer service training indeed. Respect and decorum goes a long way at the end of the day.

A great option for families or groups with apartment-style, white, sleek modern floorplans. We loved having a balcony and two bathrooms (which I couldn't find evidence of on descriptions of the Junior 2-bedroom suites). You can see in photos that one of the bedrooms is literally the size of the double bed, FYI, but it did the trick. The pull-out couch was actually comfortable! Desk was attentive to sending up the things we requested, but kind of superficially friendly. Where we were quite disappointed was to find out that the beautiful, sparkling pool deck area with hot tub and lounging spaces was CLOSED even though it seemed to be all set-up and the weather was warm. When asked about it, they said perhaps plans to open around Memorial Day -- even though they advertised May 1. This also meant no bocce ball, also found no evidence of bikes. SO, many of the amenities we planned to use were not there yet factored in to why we chose this hotel over another for our group. You could still use the gas firepit areas and grills. There was also a very nice shared lounge area, sauna, and excellent gym with plenty of light and windows. Not a lot of restaurants, valuable stores, etc. right around hotel (except a liquor store). Hope these details helps you plan for your needs.

Beautiful property

Amazing place! Beautiful views

Absolutely stunning views, fantastic staff, incredibly convenient location for business conference held at Convene. Highly recommend.

better than expected! Staff was very helpful and friendly. definitely staying here again.

Close to all the fun

Lovely property great location and clean and comfortable accommodations. Got nice upgrade and bottle of wine upon check in.

Great business stay in a fabulous location with password-protected Wi-Fi. The location was optimal, too. Thank you, Level Chicago—River North!

Ok

Great place to stay, neighbourhood relatively quiet.

I enjoyed every minute of my stay my room was perfect really made my birthday extra special!

Unit was clean and well maintained as well as entire building. Amenities were fantastic. Staff was very friendly and helpful. Building was safe. Everything was within walkable distance.

Every thing was beautiful! Thank you.

Good units at goodnprice

Beautiful place! Would definitely stay here again. The room was fantastic and traveling with two young kids it was great to have the extra space. I can’t say enough about all the amenities too from the kids play area to the gym, the pool area, and the arcade are just a few to mention. Highly recommend!

Lovely Hotel

the security to access was good