Microtel Inn & Suites by Wyndham Kannapolis/Concord

It was great. Smell of cigarettes in hall but not in room.

When we entered the lobby, the smell of pot about knocked us down. We didn’t feel safe there , when we asked to cancel, we were informed that if we canceled we would lose, the first night stay . We chose to stay and canceled the second night. We are still waiting for our refund for the second night and the $50 deposit.

Everything was clean and presentable!! However we were put in room 211 and couldn’t see out our window because of the wooden structure that was built in front of the motel. We couldn’t even get out our window if there was a fire. Otherwise our 2 day stay was nice!

Affordable

Beds are very uncomfortable. Pillows were small throw pillows. But other than that it was descent!

Checked in. The room smelled like cigarettes. The hallways smelled like weed. Checked out immediately.

The bath was clean, bed sheets clean, but the room itself was filthy, entire motel smelled of weed. I have asthma and it was difficult I will not be staying there again.

Good things: The front desk employee (or maybe manager) was amazing. She was very attentive to customer requests. She was also super friendly and seemed to like her job. Her service, as well as the other front desk employee, was very good. There was coffee 24/7 if you wanted it. We were given gift bags with a snack and a bottle of water when we checked in. The bed was firm and great for the back. Not so good things: The lobby smelled like a skunk...literally. I did not participate in the breakfast. There was not much there. The room - In a non-smoking room, someone had smoked and the toilet had burn marks from it. The room needed to be painted and holes fixed. Tile had tears in it. The carpet needed to be cleaned. There was not much to the bed covers (wrinkled and looked stained?) and the pillows were super squishy and cheap. Doors allow light and NOISE to come into your room, so sleep was a little difficult. There were very noisy people both nights. Children were up until 2a thumping, running, and screaming. Men were in the hall talking loudly in the middle of the night. Someone was opening and closing their door over and over at 3a which sounded like someone coming into my room.

The desk person was polite and understanding but unable to quiet the guests on my floor that kept me up until 2 am both nights of my stay on 4/25/25 and 4/26/25. I was attending a conference where I needed to be alert so I do not feel that I was able to receive all I needed for this. Also, there was no bedspread, no plugs for bathtub, the hotel had a strong skunk odor. I did not have a phone in the room to contact front desk or an iron. The carpet was dirty. The front desk personnel did listen to me but I am sure it was hard to quiet guests and rooms were sold out so that they could not move me to another floor.

Not good. Only 1 towel for 2 peoole. No sheets for the pullout bed. No remote. Crowd very loud. Yelling kids and adults. People loud at 1 am. The night person just cane on and we helpful but this is tge worst Wyndam i have ever stayed at in many years of travel. Toilet would not flush correctly.

Had a good stay. We ended up leaving some clothes at the motel and they sent them to us, we really appreciate them for doing that. Hope to stay there again

Cleanliness was so so and one day when we came back our door was left open after maid service

Room was ok, but shady people outside the hotel and inside. I was afraid.

I didn't like anything. Do not stay in this hotel. They say no smoking however they allow you to smoke weed in rooms be ause weed is allowed. The whole place rinnkwd of weed, rooms, hallway, elevators, outside. People hang outside to drink and smoke weed. For sure not goid place to stay with children.

Starting with the front entrance, assign leads, no smoking within 15 feet… However, right outside the door, stands a circle of people smoking. The scent of cigarette smoke fills the entire hotel, from lobby, kitchen, elevator, and yes… Even the room. The front desk made a point to inform me that there is a no smoking policy in and around the hotel, but the way that my small queen bedroom, hotel room reeked of cigarettes, you’d think that they have their daily smoke breaks in that room. Not to mention all of the cigarette burns all over the tub, something I just honestly can’t fathom. The sink is pretty in the bathroom, but it is the least useful thing I have ever experienced. There was no point where the sink being on did not mean you weren’t being covered in water because of the terrible way that it was designed. I made the unfortunate mistake of taking a shower during my stay, and I looked up at the ceiling of the shower where I saw a layer of pubes. A layer may be an exaggeration, but more than one pub is too many pubes, and there were definitely more than I could count on both hands. My husband checked for bedbugs, and thank God that was clean, but every moment of being in that hotel room left a deep stain on my soul, as well as tracked back the disgusting scent of cigarettes to my home since I brought anything into that hotel room with me. Service was all right at the front desk, not great not bad. Overall, I wouldn’t go back. Disgusting

I was extremely disappointed by our stay here. The beds had hair on the sheets/pillows. There was some brown substance on the ceiling part of shower. There were cigarette burn marks on sheets and on the side of the bathtub. The carpet looked like it had not been vacuumed. Furthermore, the towels were dirty and I found what looked like dead fleas on the towels. The only reason we didn’t leave is because we had to be up super early for an event and weren’t sure if we could secure a hotel elsewhere for the remainder of the night.

Toilet and mattresses were dirty. Had to switch rooms do to this. Staff was friendly.

Great staff. Easy parking. Free Breakfast. Clean rooms.

Microtel is one of my favorite places to stay. They have the most friendliest staff of any other hotel.

Overall the room was good and spacious. Didnt feel cluttered or cramped. The free breakfast felt more like a snack station. Super basic morning snacks.