Motel 6 Spokane, WA - West

We had bed bugs in one of the beds and promptly left the property.

Music playing outside my window intil 10pm. I asked staff at around 8pm to pit stop to it. It didnt happen. Wasnt able to take shower in morning because no hot water. Had to wash face with cold water and get on the road, tired.

Our room that they gave us originally had all the sheets/ covers thrown on floor, trash in room and looked like they meant to start but left. Went to exchange and was given another room. Beds were made, but still not the cleanest. Had an event to go to so left luggage and left to event, came back went to sleep. Woke went to go shower and no hot water! Neither sink or shower. Very upset. Called front desk to no one answering. Never got help, never got a shower. Very disappointed.

It was not clean

The room had no hot water, which apparently the clerk knew. When that was discovered the next clerk told me there was not another room but we could go upstairs to 202 to take a shower. Not acceptable. There was no shampoo or a hair dryer . The internet would not connect. He rebooted it. Finally worked. He would not refund my room. He texted the manager who he said did not answer his text. He would not give me her name or number. I tried numerous numbers to help and no one did. One call was disconnected before he could give me other numbers to call. I dialed O on the phone and a recoding came on and continued (I could hear it) after it was hung up. I was told to dial 9 for the front desk. That didn’t work. Then the phone continued to have a periodic busy signal even when it was hung up. This was audible all night. Clerk said he would come fix the phone. He never came. I want a full refund but cannot talk to the manager until 9am. I need to leave very early in the morning. The room is not particularly clean so my friend brought in her camping mattress and slept on the floor, afraid there might be bed bugs. Tried to watch TV and could not operate it or get to any channels. On the first floor and it appears there was no way to open a window. No screen and possibly no way to exit in an emergency.

Expedia provided a virtual card for hotel to charge. When I checked in, there were many guests (seem like drug addicts) came in and only pay cash and no deposits. The front desk guys probably want to pocket them and charge my reservation multiple times. They charged Expedia card once and tried to do a lot more times but thankfully it was decline. Then they told me to call Expedia to get it resolved. I called and called and it wasn’t getting anywhere and I was late for work. The check-in process should be no more than 5 minutes end up being 1.5 hours but still wasn’t resolved so I head off to work late, came back and still not resolved. I call Expedia and Expedia called the motel and THANK GOD, it was a new front desk person and he seems to know what he’s doing and very intellectually good at his job and fixed it in seconds. During my stay, the second day, I woke up with unexplained bug bite marks that left me bruised in spots. I saw a bug on my towel and instantly scare and noticed where the bites came from. I tried to explain to Riz but they ignored me. I went out to buy bug spray to spray around the bed and still had bugs and cockroaches on my bed. I couldn’t sleep in the bed and end up sleeping on the chair near the A/C hoping they would stay away from the cold. Overall, I wouldn’t stay here ever again. No pool, no coffee maker to make hot water, no microwave, no fridge. I was on a travel nursing assignment and was hoping it would be decent like the other one in Downto

No breakfast. No microwaves fridges or coffee pots in rooms. Bath towels are too small.

Didn’t inform me that the water heaters were not working. Replacements were outside. They could have at least acknowledge/mentioned it at check in.

Comfortable Bed, no issues

I liked it just fine

It was hard to see past the cockroaches and a toilet that wouldn't flush -- not well anyway. I was exhausted after a long day of driving and just wanted to crash. At check-in I noticed a sign warning about human trafficking -- never a good sign. The pool was closed. In my room, I discovered the toilet was clogged. I told the front desk and he had me follow him around to search for a plunger. I told him I didn't clog the toilet, it was already like that. The front desk man did not seem to understand me and just gave me a plunger to fix my own toilet. I did it just to get on with my stay. But it still flushed very slowly. There were two cockroaches I saw in the room. The bed at least appeared bug free.

No hot water. Filthy. Building not secure outside door locks broken.

Our stay was

I wasn't even able to stay because of the grudge the front desk guy and the housekeeper Rosa have against me. They called the Red lobster they can have the property after they just talk to me and I told them I was on the way with my new reservation and I already paid. There if you just look at the reservation even though they just called me and my friend's room and I said it's paid I'll be there in a minute to show you I got to the front office and the guy at the front desk led the water heater repairment outside let me standing in there alone and then all the sudden the cops walking and say I'm kicked off the property. Then said I broke a door handle that was already broken when I got there go look in room 251 and 258 both handles are broken, I broke absolutely nothing. I killed a cockroach on the ceiling with a two layer bottle of soda it had some left in it and it spilled and got the ground all sticky so I was being escorted out of my room the Metro officer told the front desk guy be sure to write that down that the floor is sticky with soda as if it was intentional!! I had an issue with Rosa and the front desk guy a couple weeks back and your general manager told them to let it go clearly they did not because they came after me again this time and got me trespassed for a year for nothing!!! They specifically told me two separate times that I had more time to pay!!! They said I had till noon and then they said I have another 15 minutes and then another 15 minutes! But nope

Stains on pillow and mattress

We waited 20 minutes before someone showed up to the reservation desk to check in. Lot of noise from the other guests in the hallway.

The first night of my stay there was NO hot water. Not even lukewarm water, just cold. I called the front desk and he offered to give me a key to another room but it was only to be used to shower in. Ummm what? I asked to be moved to a room with hot water, so he moved me to the opposite side of the hotel where the building had hot water. The next day I saw something out of the corner of my eye. It was about the size of a quarter and it went underneath the door to the adjoining room next to me. Later that night while getting ready to take a shower, a cockroach crawled out from behind the light fixture above the mirror! While laying in bed later the same night, I found a bedbug crawling across the white sheets! Needless to say this place is horrible and has really gone downhill in the past couple of years. Beware of this motel!

No telephone in our room, bathroom door was difficult to close, no room card needed to enter the side door of the building, moisture bubbling in bathroom walls, outlet between beds didn’t work.

Horrible service. Room they gave us initially was occupied. Lighting did not work in the room. Door lock was broken. No hot water…when asked front desk for a different room they told me we could not move rooms. Had to get a different hotel. Stay away from this place!!

My only complaint is that there was no hot water in the bathroom. I left the water running on hot for 10 minutes and the water was still cold.