New York Marriott Downtown

The hotel was nice, modern and clean. The lobby was clean and pretty. The staff was polite, but not friendly. We got the package including the breakfast each morning...BIG MISTAKE! The food was buffet style, but the offerings were low quality, and made my and my daughters stomachs hurt so bad and we were fighting for the toilet. The coffee was even awful.. like seriously.. it's just coffee! We did not return the next morning, even though breakfast was already paid for, we didn't want to miss the show we were seeing that afternoon because we were stuck in the hotel bathroom again. So disappointing. Also when we checked out and asked the valet to bring our car out we were informed there would be a 30 minute wait. This was bad enough, but there was NOWHERE to sit. There were a few chairs in the lobby, but many people were standing and waiting for a around for their vehicles. All in all it was an acceptable hotel, just don't get the breakfast package, the hotel can't take it off once booked.. you've been warned!

Clean convenient and great service. Would definitely stay again

Hotel is convenient to everything we wanted to do

There is $30 daily for additional fee for internet and etc.

I very like this location

Nice central point for accessing Manhattan. Helpful, pleasant staff.

Absolutely the best stay. Best location, best price, best size room with lovely amenities and comfortable bed. Outstanding! And the area was not as busy as uptown, although it was the weekend. This will be our go-to hotel in the city from now on. Way to go Marriott.

This property was close to subway #1 which made it easy to transfer from our hotel in the Times Square area. It was close to the Wall Street Hotel where we attended a family event. The 9/11 museum was a 6 minute walk away so we were able to squeeze in a visit. This Marriott’s elevators are confusing because half of the floors are served by one side elevators and the other half by the other side. They charge a $30 fee for no good reason because other than a gym they don’t seem to have any amenities. Instead they say you can have a $15 credit in the restaurant and $15 credit in the “store.” I kept looking for a store because I needed to buy stockings. There is no actual store. By “store” they were referring to some junk food snacks and sodas to the left of the lobby counter. Nothing useful or healthy that I would ordinarily buy. GRADE F for merchandising. It’s not like when you go to Japan and the hotels near the rail stations offer you all kinds of toiletries and cleaning supplies to make your stay better. Like all Marriotts the beds were comfy and shower heads were excellent.

The hotel is nice, clean, and in a wonderful area. I was able to check in early so it was perfect. The windows are thin, and I can hear every car, horn, loud motorcycle, etc.

Very clear and intimate

Had a great view from room 2511

I had a great experience staying at the New York Marriott Downtown. The location was even better than I expected—everything we needed was conveniently close by, making it easy to explore the city. One of the best surprises was the Starbucks connected directly to the hotel, which was a major plus for our mornings. The staff was incredibly friendly and welcoming. They let us check in early, which made a huge difference since we arrived much earlier than expected—honestly such a relief and greatly appreciated. Overall, a fantastic stay. Would definitely come back!

Perfect location and quiet rooms.

Excellent property. The only negative was the $30 a day fee that I wasn't aware of until I arrived at the property. Most or all of it was for facilities I didn't even use.

The staff was so friendly and helpful

Great place to stay when seeing 9/11 memorial and Statue of Liberty.

Great location! Right across the street from the 9/11 memorial and next to subway stations.

Not particularly warm staff, inflexible verging on rude when asked about a later checkout. Room was bare bones, dated, and there was loud construction going all throughout the day.

Great location, wonderful staff. Would stay again!

Great place for family to stay