Norwood Inn & Suites La Crosse

Where to begin- took 20 mins to get anyone to the desk. Another 30 to get checked in. Staff talked on phone to expida and openly discussed how i had already paid more than i shouldve because the luxury king i booked was not an option. I did not receive any compensation or discount. Room was musky, not sure why until i took off my shoes and my socks were instantly wet. The whole floor was soaked. Went to shower, the wayer backed up, gross black chunky water that nearly made me vomit. No one again at the front desk despite my three separate attempts so i went out and bought a plunger. I had to shower after being touched by that gross water!! I finally got it unclogged after about 45 mins of plunging. I stood on the tub edges and took a rinse only shower because it was still very slow to drain.the pool that is advertised is down and has been for approximately 5 years. The continental breakfast- used to be the best in the area was literally pne granola bar thhat sat nexr to a very old pot of coffee. The coffee was, by my estimate, at least 24 houts old. And i meant what i said- there was one single granola bar. There are no locks on the exterior doors, drug users roaming the halls until 6 am, filth and grime all through the halls. I was married on this property, i have a great deal of regard for the hotel....but it needs to be torn down before someone is hurt, gets sick or dies because of the unsafe conditions. Its an a

No TV or Internet service, smell, and dirty bathtub. Just basic services are non existent

Property was filthy dirty and sleezly.

Under construction. Smelled like wet dog and stale cigarette smoke. Not a smoke free establishment. No WiFi

Room was clean and nice. Check in took almost an hour. Lots of remodeling going on.

Under construction. Limited amenities. No screens on window. Room not very clean.

This property is nothing on how it’s advertised. The room had a terrible odor to it, the tub was black and I felt very unsafe as there were people outside “smoking”. I felt so unsafe at your hotel and went a booked a different hotel for night. Never again will I book a room at your hotel.

Very old and outdated. Toilet seat was split in half.

This place is ridiculous! I had to pay $60 he gave me no coin in money exchange when I checked in. I had to message property about staying 2 nights and even had to ask when I arrived. He told me u can just pay tomorrow which was today. How inconvenient for me, the guest, correct?!? And they have pool area which is all closed now and has been for a long time probably over a year now. Yet there advertisement stated pool for a long time. I couldn’t find it listed anymore now with this dump motel. Other horrible stays here that really stick out and I’m trying to work both with motel and/or Expedia on reimbursement for are: 7/4/2023 with DH. There was black stuff coming out water faucet in room. They changed room to a suite that night and there was a cricket sound in the tub all night yet no cricket… 8/4/2024 super hot outside and ac did not work in room. It’s like because we didn’t notify anyjne the night of than I don’t get reimbursed or even a free night stay. Yano I told the guy who has taken way too much of my time today that I need a free week or more to stay because this is not appropriate and says have cable tv, I should get >2 channels with cable. At first the guy from front desk who came to talk with me about the cable/sat not working. I asked so this tv only gets 2 channels. I’m going to call number that comes up on tv cuz the front desk hasn’t been hrlpful at all! Nor has Expedia, really!

Most disgusting place I have ever stayed in. First room we had no hot water at all. Next room was just as filthy as the first one!

The staff are very polite and courteous and the hotel is in a nice quiet area near the Mississippi River and the beautiful bluffs of Wisconsin.

Our Valentine’s Day was spoiled by the experience at this hotel. I had booked a Luxury room with a king bed to enjoy after a nice dinner in the city. We were given one (out of two) working keys to a room with two double beds even though King bed was in the description that I signed at check in. No upfront communication about that. Response when I pointed it out was simply “We don’t have any king beds. You didn’t book with me; you’ll have to call someone if you want to cancel.” Completely rude! If there was an error in their system or coordination with Orbitz, he could have called in advance or at least mentioned the snafu upon check in and offered to cancel if it wasn’t satisfactory. It wasn’t and so we ended up driving 40 minutes north in a snowstorm that we had wanted to avoid. Pitiful.

AWFUL

No heat for 3 days...2 days no water. No breakfast.....Pay more and go somewhere else.

Misleading

First time staying here. The staff was outstanding and my particular room was clean, comfortable, quiet and overall very pleasant. I would definitely stay here again and based soley on my experience, I would recommend this hotel to others.

No heat or pillows in first room. Second room bathroom door was broken. Both rooms were unclean-cans under bed. Toilet was terrible. I would recommend that you do not do business with them.

Upgrades needed! Bathroom faucet leaked when water running. Other than that all things worked in room that needed to. Window was not difficult to open. I stayed in a room here in August 2024 and that room the a/c D’s not work and it was extremely hot day/night. The refrigerator in room also did not work. Staff was hard to get ahold of due to motel being almost if not fully booked that night.i understand lack of staff. If that is the case than need to take less guests or make other necessary adjustments for motel/business. Whole motel could use upgrades and remodel. It’s in a good area by local airport. I question how many people may use it that have flown in or flying out… overall yes 1star. This stay was much better than the one I had in August last year and say they deserve the q1 star. If I were to have wrote this in August I would not have wanted to give them any stars.

Very dirty bathroom. Tv didn’t work. No coffee . No pool. No hair dryer. Stains on bed spread. Will never go there again.

These rooms were filthy, needed a lot of updating, and to be cleaned properly. In my opinion, it should probably be condemned or completely renovated.