Oneluxstay At HWH LA Downtown

Loved it

Only small window ac for the whole apartment. Nothing like picture at all. The furniture is old and dingy. When I called about the AC, I was told that it AC is sufficient for the unit. Were left and had to go to another motel. They retro cancel even though I bought the insurance. So, I ate the $900 they charged me and then the cost of a motel. I’m sorry I didn’t take pictures.

The apartment itself is nice. It’s roomy and accommodating. Our family of five had plenty of space to sleep, cook, eat and having 2 bathrooms was very convenient. However, the traffic outside is so loud. We heard people yelling from the streets, cars driving and backfiring and inexplicable banging noises at literally all hours of the night. Parking is in a lot behind the building and is only $12/day, but it expires at 6am, so we had to get up early every morning to pay for the day. The building is old, so the hot water took literally an hour to warm for a shower in the bathroom with 2 sinks. The other bathroom seemed fine. The building itself seems pretty quiet. We didn’t really see any other tenants. The rooftop access is really nice. There are pools, fire pits, a gym, ping pong table, foosball, grills, and a nice city view. All in all, it was a comfortable stay, close to Universal Studios, The Broad Museum, Angels Flight, shopping, dining and the freeway.

Good experience

I checked in at 3 pm and immediately noticed the property was not well-maintained; the lobby smelled of urine, and the cleanliness of the premises was questionable. Upon entering my room, I discovered that the toilet was clogged. I promptly called the property manager, who arranged for the maintenance team to address the issue later in the day. Since I had to leave for a business meeting, I was not present when they came to fix it. Unfortunately, when I returned late that night, I found that while the toilet had been repaired, the maintenance team had left the bathroom floor covered in contaminated water. I contacted the manager again, only to be told that the cleaning team would not be available until the following morning. Given the condition of the room and the lack of prompt attention to this matter, I was very disappointed with my stay and ultimately decided to cancel my reservation.

Room is poorly sound insulated and very noisy. Take ear plugs.

Rooms are large...

Very nasty and dirty . Checking was 3:pm but as at 3:30pm the were still cleaning the room. The smell so bad which made me not to check inn and rather looked for a hotel nearby. I will not recommend family especially with kids. Do not stay

Very nice space! We especially enjoyed the rooftop amenities! The streets are loud, which was expected for downtown LA. Highly recommend staying here.

BEWARE. We were in town for our sister's wedding and thought this looked like an upscale, comfortable and updated apartment that was within a block of the wedding venue. Boy were we wrong!!! As a guest in this building you are given a key fob that only works to access your actual apartment. NOT the building. You have to wait to be buzzed in every time after you leave and come back. The outside area is filthy and the sidewalks have human feces and urine everywhere. There is a ring camera doorbell on the outside of the unit so someone knows when you are coming/going. We felt as though our belongings were not safe and we could be robbed while attending the wedding events. Additionally, while inside the apartment, there is no deadbolt or latch to keep people from coming in. The window coverings did not have black out shades so it was bright inside even at night. The paint/tile, furniture and overall craftsmanship was very poor. Washer is a front loader and was moldy. Cell phones have spotty service inside the building. Overall it was a terrible experience and I would never recommend it!

Pay Extra for a Chain if you can. The place had character. The onsite staff (1 guy was interesting). Do not walk barefoot. Cold shower, uneven beds, and very loud. There is some sort of night club on the street level. You can not come & go as you please. You must call a number and someone will come back from where they are and let you in the building. The pool had all sorts of dirt floating around. The blinds are not light proof and someone thought it was a good idea to hang lights outside each room window and keep them on all night. Our issues got a cleaner room, but the experience is one I would never repeat.

I won’t stay there again.

Totally not a Luxury Stay. Had no idea we be staying in such a run down establishment with loud residents blasting music.would not recommend this at all for family’s.

Everything was great and communications were very fast and helpful

* the space did not look anything like the photos on line * the TV remote control was not working * the entrance seemed under construction * the was a dog barking several hours and it was difficult to sleep * I never found the keys for the room although I texted * the air freshner in the living room was too strong for my nose

This is not a regular hotel. There is no lobby check-in, no room cleaning, no room service, no hotel sign. The address is very confusing: The actual entrance is not what is shown on Expedia nor Google Maps, and is around the corner from the listed address. There is no outside sign to help us. When we got in, there is no person at lobby. The manager got out of elevator 5 minute later. The manager wanted us to text him, no phone call. But he often does not get back, the quickest reply is 30 minutes later. I guess he stays somewhere 45 minutes away from the property. After he texted me that he was coming, he showed up 45 minutes later. The WIFI instructions were wrong. We could not make it work. The manager helped on that. The bathroom lacks storage place. No countertop, no wall cabinet, no shelves next to the sink. The kitchen faucet water lines were connected wrong. hot and cold got reversed. The rooms are clean. Weekend nights are noisy. The loud noise on Saturday night lasted until 3am.

This apartment's website is beautifully designed, but the actual service is extremely poor. The residence is close to the road, and due to poor soundproofing, it is particularly noisy at night. Additionally, the personnel's service is inadequate, lacking basic assistance to guests and exhibiting unfriendliness. Safety measures are also lacking, allowing external individuals to enter freely. In summary, it leaves a very unpleasant experience.

Great spot. Conveniently located in downtown, and the spacious bathtub and washing machine/dryer were a welcomed surprise.

Great place to stay! My friend and I had a wonderful time, highly recommend

It was a little tough finding the entrance. Matheus was readily available to meet me in the entrance and assist with the room and its amenities. There's restaurants within walking distance and I would consider staying there again.