Quality Inn & Suites Des Moines - Merle Hay Road

Upon arrival, I waited 5 minutes for anyone to appear. I even called the front desk number and it rolled to voicemail. Once in my room, I found it musty and smelled of smoke. I went back to the front desk and advised the front desk them about this, concerned that I would be billed for smoking when I left for dinner. Their solution was to put a device in the room that vented a scent for 2 hours until I returned. When I arrived, the smell in my room was overwhelming. My eyes watered and my throat burned. I had to prop open my door and windows in 95 degree temps to try to even endure being in the room. All my clothes and luggage still smell so bad after my trip, I have to keep them outside until the smell fades. Adding insult to injury, there were signs that no food was allowed in the rooms. I did not see this rule at any time during booking. I was told by other guests that the a/c had malfunctioned in the inside pool making it unbearable to use. Should I mention the fire alarm at 3A? No guidance from staff to evacuate or acknowledge it was a false alarm. This place needs 1) maintenance 2) leadership 3) cleaning 4) updated website with their guest rules. I'm done with this brand. I'll sleep in my car first.

The hotel was good.

Don’t walk in the bedroom in white socks. They will be nasty. Don’t ask for the room to be left alone. Things will go missing. Don’t ask for a receipt. It can’t be done. Breakfast was great!

Very dated but beds were comfortable. Within close proximity of lots of food options with DoorDash as well.

We showed up late at night with 6 people. We got a room with 2 queens and a pullout couch. No bedding was offered to us upon check in. When I went back to get bedding, I was given one sheet and 6 pillowcases and was told she couldn’t give me any blankets. The employee said she didn’t have access to the laundry room and her coworker would be there to help in 5-10 minutes. I waited 25, then tried to call the front desk. The phone wouldn’t ring through so I had to walk down there again. It was nearly midnight and had been 45 minutes since we checked in. I told her we wanted to go to sleep and wanted a blanket. She finally thought to order me a sheet and blanket from an unoccupied room. When I asked for a discount on my room they were unhelpful and said they couldn’t adjust the price because it was booked through hotels.com

Photos are extremely misleading. I only stayed because I couldn’t get my money back. Avoid it.

Toilet wouldn't flush the first night. I waited half the next day for it to be fixed after I asked to be put in another room. The sink wouldn't drain on the 2nd day. There were homeless people outside the property.

Our room smelled hortible

I arrived late and had to ring the bell multiple times because they were busy watching something that could be heard from the check in desk. They seemed inconvenienced to have to help me. In the morning while my daughter and I were still sleeping, housekeeping just let themselves in around 745 and I had to tell them to get out. Breakfast was good.

WAS A NICE RELAXING STAY

Very strange layout with slanted/sloping hallways. Rooms were muggy and there was no exhaust fan in the bathroom.

Stains on bed, sheets, and curtains. Strong smell of marijuana. Missing fire alarm and carbon monoxide detector. Mice in the room. Mold in bathroom. Breakfast was under cooked and inedible. This is the worst hotel stay of my life.

The room was very clean and the staff were amazing

Curtain was torn and tied back together. Bed was lumpy and uncomfortable. Dirt behind bathroom door and hand prints all over the back of the bathroom door. Dusty cobwebs in the corners if the room.

The smell in lobby and hallways. Strong Indian Cusine is not a pleasant smell to most people. Thankfully the room didn't smell and was very near an outside exit

Rooms were clean, beds were comfortable, was happy breakfast was included

The bathroom needed work

This is a budget hotel, there's no getting around that. It's a bit worn, but clean as a whistle, and with a really good staff. and it couldn't be a better rate, or a more convenient location for me (right off the internet). The morning breakfast was OK - a bit more fruit would be nice.

N A

We got there too late for the pool andnit opened too late for us to take kids. Plus, there was a bad vibe and smell to the place. Never agajn