Quality Inn & Suites Sevierville - Pigeon Forge

Checking in the night worker was very unfriendly. Had trouble with the door as the lights notification didn't work and the room was in the indoor pool area (noisy) to hear the click. The room smelled like urine. Opened the pull out bed which had sheet on it but with a huge urine stain. No pillows for that bed. Actually they refused saying the hotel didn't have extra pillows. So 3 beds with 4 pillows. We asked for another room which was a little better besides the layer of urine on the toilet. Breakfast was good. Pools were awesome. Water gets cold and hot. It never stayed the same. 2nd day in and they only left us 3 towels. Stood for 10 minutes in the lobby to get more. Not a staff member around. Most of the staff didn't speak English. I probably won't stay there again but it was last minute and so worked out. The only thing going for the place is the option of pools/hot tubs as they have both in door and out door.

bed comfortable , breadfast continental

Good service nice place for a few days good breakfast in the morning a few minutes walk to target store and Publix nice area will stay again

They did not have any drinkable water available for purchase or otherwise, not even at the breakfast, and the bathroom at the front desk/welcome area was out of service. The elevator is not air conditioned.

Very good price and good location

It was a good stay for our family of 5. The room was clean and comfortable. The breakfast was decent. We enjoyed the indoor pool and hot tub. Our only problem was the people who were staying in our room after we checked out, showed up early and their children kept trying to open the door. They kept walking around near our room. This started before 9 am and check out wasn't until 11. Not sure how they knew what room they were getting.

Fine for the price.

I like the room was separated from bedroom

Only gave a 3 for amenities because hot tub was a lower temperature than expected

Everything was just fine.

This hotel has a few things to recommend it - location, included breakfast, indoor and outdoor pools, and price. The property is a little dated. The outdoor pool hours are "variable". Breakfast was plentiful, with offerings for everyone (please add grits). The outdoor dining space was never set up and the interior space is limited. Our balcony was really only half usable because one side had the air conditioner exhaust blowing on it. It also overlooked a car dealership's lot and repair garage. Our room was spacious with two distinct living areas, two televisions, refrigerator, microwave, and coffee maker. The room safe didn't work. The bedside lamps were three-way lamps with one-way bulbs, making it necessary to push the on/off switch several times to achieve on or off. There seemed to be a leak somewhere in the roof or wall along the bathroom and dripping could be heard during rainstorms and showers. Probably the most egregious of all the problems was overhearing the staff discuss and mock a customer who had called to complain about her acommodations after her visit. I found their behavior to be rude and unprofessional as they stood at the front desk having their conversation while the custmer was on hold. I easily heard them while seated in the breakfast area. I think this property would benefit from some remodeling, a deep cleaning, and some new staff members.

Everything great . only issue was my reserved room given to someone else. longer check-in time. they accomodated me. very apologetic.

It's just a cheap hotel. It's really a motel instead of a hotel. Room doors all exit to the parking lot. The indoor pool was right outside our door. They built a lean-to structure on the end of the building to create the indoor pool. A/C in our room sounded awful, like it was dying and about to burst into flames. It never did, thankfully, and it was still cooling, but we decided to go to another hotel for our last 2 nights. I guess I should have known for only $100 a night. It would have been fine for 2 more nights, most likely, but we wanted to stay somewhere nicer for our last 2 nights.

The room was amazing very nice and wonderful people to check in and check out

You get what you pay for.

The stay was good, however the reservation I made was supposed to have a sofa, but it didn't.

Our stay was nice and comfortable. Wish I had of knon there was a $35 charge for pets each night, non refundable. Nice hot tub and two swimming pools one inside and one outside

Clean and nice pool. Great included breakfast

Great

The rooms were plenty spacious with exception of bathroom being kinda cramped. 2 tvs 2 queen beds and a pull out sofa bed. My daughter slept on couch and son slept in another since they had 2 tvs. My only real issue was the sofa bed was NASTY, and brought this up to hotel staff and they kinda brushed it off as "well we dont rent the rooms out for the sofa bed option so thats why they arent cleaned regularly" the pool area was nice breakfast was ok but limited seating for the amount of guests. it was good for a family of 4 and was ok for our 2 day get away