Quality Inn & Suites Union City - Atlanta South

The room was clean and the check in process was done fairly quickly. Just know they charge a 100 dollar deposit that is refundable either by cash or card. My biggest complaint was the pool area. The pool itself was clean but the hot tub looked absolutely disgusting and smelled like dead fish. Overall this is a decent hotel for the price but I would just make it a one night trip.

It was good on the property but everything surrounding it was unsafe

I needed somewhere to stay for a quick night and selected this location because the reviews said the hotel was clean. This hotel was not that clean. When I arrived to check in the staff member was asleep at the desk. The first room they gave us smelled really bad, honestly it reaked of urine, so I went down and got a new room. The second room did not smell, however, it could’ve been cleaner. The toilet paper that was on the holder had a slight tan/brown stain that sealed into the toilet paper, so I trashed the whole roll. I also took a photo of it. I know this property isn’t properly cleaned because I forgot my slippers and decided to just walk around the room in my socks, and my socks were filthy. I will never stay here again, I also wish people were honest. The 2 tables in the lobby had stains on them, I believe in a properly cleaned hotel, those tables would have been clean.

Recently renovated property, great modern clean rooms and service. Heated indoor Pool and spa were amazing. Shuttle was great and on time for pickup from ATL Airport.

Cront desk service was awesome. Breakfast was njot great...coffee was empty and not refilled while I was there. Not many choices of food. Area was sketchy.

It was pleasant and convenient.

Room did not have adequate lighting, telephone in room did not work,once reported to the front desk no one never came. Very noisy at night.

Andy and the front desk staff really took care of us

We arrive late at night. The hotel was clean, friendly very convenient to local area. Restaurants air-conditioning is cold. Water was hot.

Mr. Andy at the front desk was really nice

The place had obviously been recently renovated, by *THE* lowest bidder. Other than that my stay was what I needed: a safe place to sleep with working A/C and blackout blinds. I even got the bonus of a very friendly staff.

I felt unsafe to stay in the room due to the condition I found the room in and the location of the hotel. A very unsafe neighborhood. I did not stay in the room. I ended up going to another hotel several miles away. The lamp shades were stained. The lamp on the night stand was stained, there were stains on the carpet, the bathtub had mildew, the toilet paper holder was falling out of the wall, there were stains on the walls. There were things that had been pulled off the walls, leaving holes that had been poorly patched. I chose this hotel because of the rating of 6.8 this is NOT a 6.8 hotel and not one that I would recommend.

It was pleasant and convenience for the occasion.

The room was dirty and the carpet made me have allergies and I didn’t have a good sleep and also the breakfast wasn’t good and I didn’t even eat it all

Absolutely horrible experience. They gave away the room I had booked and already paid for. Put me in a room with broken furniture, bed bugs, melted sockets in the walls, and a filthy restroom. Do NOT trust the pictures; the condition of the hotel is horrendous. I was assisted by Andy, who told me that he was not a manager and had no power to assisit me with a redund, but if I called back today that someone would. When I called today, I was told that Andy was in fact a manager is the only one able to get do a refund and that I would need to speak to him the next day. These people are liars and this was by far the worst hotel expeience that I have ever had.

The property smelled strongly of weed and cigarettes, despite being a smoke-free hotel. The room smelled like cigarettes for our entire stay and there were stains on the blankets. Other than that, the beds were comfortable and the staff was helpful. The bathroom was very clean.

The hot tub has cold, the pool was slimey, the pillows were flat, and service really sucked. Oh and the breakfast was nasty. Yogurt was expired, cereal was stale, and the milk was warm. Worse stay I have had in a very long time!

Andy was great at customer service

Front desk was helpful when my keys werent working.

Unfortunately our stay was horrific. We chose the hotel based on the free shuttle, breakfast and proximity to the airport as we were just staying for a short overnight between flights No shuttle picked us up, no one answered the hotel phone, the reservationist could not contact them either. We waited for almost 2 hours on the promise that the shuttle was coming and spent most of that time on hold. At this very frustrating time we were transferred to someone talking to us about gettig more points for another stay instead of our challenge being taken care of. We ended up having to call for a late night Uber to get to the hotel as we stopped getting calls back from the reservationist as well. I called to talk with customer service that night and they finally told me I had to call back they could not help. Over the course of the following week I continued to call during the specific time that was requested but each time I was told to call back again at another time as again the manager was not available. Then they gave me an e-mail address for the manager I sent an e-mail and a follow up and never heard back at all. I waited to see if there was some discussion orremedy they would provide before writing this review but despite our best efforts to reach out we were snubbed at every turn. We were left exhausted, frustrated and out the cost of the Uber as well. We have never had to complain about a hotel experience but feel compelled to share this for others, poor communication