Sonder by Marriott Bonvoy Jewelers Row Apartments Millenium Park

Please don’t bother with this place honestly it’s a hassle from the main entrance to the elevator to opening the unit door. The codes I had weren’t working so we didn’t even end up staying here and they still refuse to process the refund smh

I loved this hotel. I am becoming a huge fan of the Sonder brand. It is the first type of hotel I look for when planning a trip.

Close to the train but the property provided sound machines and ear plugs if needed. Personally did not have an issue but others may. Great location in regards to local attractions and very descriptive and accurate instructions for contactless check-in.

It's a great place near millennium Park. But also a great place to get a buy a transit card and explore all Chicago as the L train is right outside your front door. I loved the charm of the city and it's noises right outside my big floor to ceiling windows. There is a wonderful breakfast/lunch spot right next door. Goddess and the baker and Mexican spot right down the street to enjoy.

Stayed in 2 bed apartment. There was a ventilation pipe that came through the window in the living room area which let noise in so woken by noise from bin lorries several times a night. Wall of rooms didn’t reach ceiling so bedrooms were open to living area. Nice neighborhood with restaurants nearby and felt save walking in evening.

This was a good property because it was located in a good area in the city / downtown Chicago. We were walkable to lots of attractions! The bean was 6 mins walking distance ! It was clean and easy to navigate as far as getting into the property. The amenities were simple/basic. I loved the fact that we were able to store our luggage prior to check in! That was a game changer ! Keep in mind , Depending on where your room is located it could be loud due to the train that runs. Overall I would stay again due to the location, cleanliness and simple amenities like a washer dryer in unit.

This is a great place to stay in Chicago - right in the Loop, 2 blocks from Millennium Park. Everything is close by, Transit train and bus both right on the corner. Inside, the elevator is what you'd expect in an older building, but the room itself was great, everything needed for a week long stay

Great location and much larger space than I expected. Great location in the Loop with access to public transit and walkable.

My guest was injured several times because the metal on the bed frame.

I love how secure the building is. It was clean and cozy; love that it was apartment like and fully equipped. In a good walkable area. Found a close by parking lot (Adams & Wabash self park) - it’s a 3 minute walk. Plenty food and coffee shop options.

Where do I start? From the noise from the trains ALL DAY AND NIGHT!! The stench from the cigar lounge on the second floor throughout the whole building and the black mold in the shower, not to mention we believe the building was haunted as the fan and light in the bedroom area kept going on and off by itself, creepy and terrible all together. STAY AWAY from this place.

Stayed here before the start of our Route 66 trip. No reception and was sent check in instructions which were clear. Had 1 apartment and 1 studio. Close to everything and felt really safe.

We had a wonderful stay. It was such a convenient location and perfect for our needs. The noise of the El did not bother us at night, as it is fairly consistent and sounded like the wind. Perfect home base. The cigar shop smell is REALLY strong, but once we exited the elevator we did not smell it on the third floor.

This was the perfect stay for us this past weekend

The property itself is great, and had a great view of the city. No complaints there. It should be noted that the train is very close and will be loud as it passes by, not an huge issue for us, and the property did include earplugs and white noise machines. One quirk we encountered was the fan in the bed room would randomly turn to full speed and the light would turn on in the middle of the night, this did wake us up when it would happen, and we couldn't trace as to why this was happening. Overall great property, and the next time we are in town, we will most likely book this property again.

Wonderful stay at such a good location. Couldn’t have asked for better. Had all the amenities and more that I didn’t even think of.

The location was excellent for trips to Millenium Park, Art Institute and theaters. We had problems with wifi that didn't get resolved, but the overall stay was fine.

Loved it Had to leave early but loved

Sonder check in experience as a first timer was super easy! Great instructions and no issues entering or exiting the property. Property was in great condition with all the amenities you could need. Only downside was the cigar bar downstairs... you could at certain times of day smell the cigar scent in our room upstairs. Not a huge issue, but if you were sensitive to the smell it would not be ideal.

THIS IS NOT A HOTEL. There is NO staff. There are signs on the walls claiming that you can call talk to someone any time, but if you call the number it tells you to use the app, but the app says call the number. NOBODY will help you. I tried to cancel but there is NO way to get out of the reservation. On the outside it is easy to miss because it's just a plain door with a small sign, basically an old tenement bldg. It is supposed to be a smoke-free property but I was breathing HEAVY smoke EVERY time I was in there, you certainly can't open windows, and again, no staff and no way to cancel my reservation, It was so bad I had to use a telemed doctor and walk to Walgreens and get a rescue inhaler. Getting in and out was a huge ordeal because you need to use a code on your phone every single time. The water pressure in the shower was almost nothing. The place was clean but the two upholstered chairs in the kitchen were filthy (one was broken). Bed was hard as rock and no way to adjust thermostat (set at 68F) I am beyond furious with no recourse. If I knew it was an unstaffed tenement I would NEVER have booked it. Worst "hotel" stay ever. And by the way if there is no staff it should NOT be priced this high, there is literally nothing to justify the crazy high cost.