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SureStay by Best Western Charlotte Matthews
Hotels
8.0
/10
Very Good
62 reviews
What Guests Say About Their Stay
Christopher
10.0
/ 10
IT has great food also and the people who work there are very nice and helpful when you ask for something
Alexis
10.0
/ 10
We enjoy our stay and it was nice and really liked that chillies was right next door.
Albert
10.0
/ 10
The Custer service is amaizing. The staff is great the area is safe the house keepers work extremely hard to give people a comfortable stay. The front desk people work fast to process people there rooms . And everything is extremely clean.
In the Area
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2501 Sardis Road N, Mecklenburg County, North Carolina, United States, 28227-7724
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in SureStay by Best Western Charlotte Matthews
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What's around SureStay by Best Western Charlotte Matthews
2501 Sardis Road N, Mecklenburg County, North Carolina, United States, 28227-7724
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Location
Staying at SureStay by Best Western Charlotte Matthews is a good choice when you are visiting Mecklenburg County.
About SureStay by Best Western Charlotte Matthews
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at SureStay by Best Western Charlotte Matthews.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
With all facilities offered, SureStay by Best Western Charlotte Matthews is the right place to stay.
All facilities in SureStay by Best Western Charlotte Matthews
Others
Hotel Services
- Laundry service
- Multilingual staff
- Luggage storage
- Express check-out
- 24-hour Receptionist
Public Facilities
- Others
- Elevator
- Smoke-free area
- Safety deposit box
Connectivity
- LAN Internet
- Free WiFi
General
- Banquet
- Parking
Business Facilities
- Business center
- Computer station
Food and Drinks
- Breakfast
In-room Facilities
- TV
Nearby Facilities
- ATM/Banking
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in SureStay by Best Western Charlotte Matthews
Important Note
- Early check-in is available for a fee (subject to availability)
- Rollaway bed fee: USD 10.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property uses a grey water recycling system
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at SureStay by Best Western Charlotte Matthews | 93 |
Number of floors in SureStay by Best Western Charlotte Matthews | 3 |
Another facilities in SureStay by Best Western Charlotte Matthews | Laundry service, Multilingual staff, Luggage storage, Express check-out, 24-hour Receptionist |
Frequently asked question in SureStay by Best Western Charlotte Matthews
What are available facilities at SureStay by Best Western Charlotte Matthews?
There are top facilites at SureStay by Best Western Charlotte Matthews such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at SureStay by Best Western Charlotte Matthews?
The standard check-in time at SureStay by Best Western Charlotte Matthews is starting from From 15:00 while the latest check-out time is at Before 11:00
Does SureStay by Best Western Charlotte Matthews provide breakfast?
Yes, SureStay by Best Western Charlotte Matthews provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of SureStay by Best Western Charlotte Matthews
SureStay by Best Western Charlotte Matthews has a 3.0-star rating.
How many floors does SureStay by Best Western Charlotte Matthews have?
SureStay by Best Western Charlotte Matthews has 3.
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More Reviews from Other Guests in SureStay by Best Western Charlotte Matthews
Overall Ratings & Reviews SureStay by Best Western Charlotte Matthews
Other sources (62)
8.0
Very Good
From 62 reviews
Cleanliness
7.6
Room Comfort
7.8
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews SureStay by Best Western Charlotte Matthews
Number of reviews per page
20
40
Top reviews
Fernando
Leisure Family
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Housekeeping
Marcio
Business with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
.
Kimberly
Friends and Family
4.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Our stay was so so...the toilet seat was wiggly, the bathroom door had one hinge, several issued keys had to be reset, noice in hallway at 1:30 AM and a girl showed up on our last day with a sheet wrapped around her to reception. She said all of her clothes were taken!!! I gave her some of mine. Other than that the young lady who works breakfast was excellent.
Read More
Jammie Rose
Leisure with Children
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The staffs are accommodaing.
Elizabeth
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Very clean excellent service
Kenneth
Friends and Family
6.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
There was a stain on the sheet. The shower was broken. Our room was located next to outside stairs. People would go outside at all times and smoke weed and cigarettes then the smoke would fill our room.
Nancy
Leisure Family
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Terrible customer service. Sheets were dirty room smelled shower was disgusting overall I felt uncomfortable to even be inside the room let alone sleep there
McKenzie
Leisure
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
I like coming here, it’s affordable, staff are nice and helpful, only few things is the TVs, I hope they change the TVs to smart TVs with apps because it’s a hassle bringing my console and getting everything to work right and I wish I had the ability to use tap to pay because I had a little hassle because one of my cards were disabled so I had to wait for help because they didn’t accept pay but other than that I enjoy my stay everytime
Read More
Linda
Friends and Family
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Great location, friendly staff, excellent rooms
MWende Denice
Leisure
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Nice place. Rooms need upgrades
Patricia
Business and Leisure
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
I enjoyed the rest
Antonio
Leisure with Children
2.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
It was horrible… you get what you pay for, and less… Water pressure was so bad, that we had to take cold showers. The black-out curtains were rotten so a lot of sun passthrough them. The whole hotel smelled like weed. The AC unit in the room was so noisy and loud. The elevator broke twice while we were there. Horrible experience…
Read More
Beem Gleason
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
It was convenient.
ellen
Leisure with Partner
4.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
We never received maid service. Refrigerator/ freezer was not working. It was needed. Bathtub had rust around drain, couldn’t take a bath. Very disappointed.
Andrew
Business with Children
2.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Charge fees for service animals and claim they are allowed. Rude front desk. Horrible dirty rooms.
Jeffrey Pagan
Leisure Family
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The locations is great, it has breakfast included and Miss Carmen is super nice and helpful. The front desk is always there, they are nice and attentive. The only issue is the water, is super unstable pressure for the hot water if any, there was a few times when there was not working. Also the elevador is kinda scary since no light working on the board because of “maintenance”.
Read More
DANIEL
2.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Not clean like what you see on website. The websites pictures can lied to people
Rachel
2.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
The front desk associates weren’t friendly. I was only greeted warmly by housekeeping as I was leaving the facility, which was as disappointing as my room (needs updating and the carpet deep cleaned). Had I not already prepaid for my room, I would’ve canceled and stayed elsewhere. My sleep was amazing, but the overall presentation left much to be desired.
Read More
Bernard
Leisure with Partner
4.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The mattresses were awful. The pillows were worse and the sheets were cheap and thin. Musty smelling rooms.
Rebecca
Leisure with Children
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The staff was nice and breakfast was good. It was typical breakfast -waffles, eggs, sausage, cereal, bread. However, the elevator buttons didn’t work. It just stopped at each floor. Also, one of the bathrooms (we had 2 rooms) had a very slow filling toilet. You only had 1 flush and had to wait an hour for the tank to fill again. The other room didn’t have the toilet issues. Rooms were cleaned and when we needed extra bedding for a pullout couch bed, it was given.
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews SureStay by Best Western Charlotte Matthews
Other sources (62)
8.0
Very Good
From 62 reviews
Cleanliness
7.6
Room Comfort
7.8
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews SureStay by Best Western Charlotte Matthews
Number of reviews per page
20
40
Top reviews
Fernando
Leisure Family
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Housekeeping
Marcio
Business with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
.
Kimberly
Friends and Family
4.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Our stay was so so...the toilet seat was wiggly, the bathroom door had one hinge, several issued keys had to be reset, noice in hallway at 1:30 AM and a girl showed up on our last day with a sheet wrapped around her to reception. She said all of her clothes were taken!!! I gave her some of mine. Other than that the young lady who works breakfast was excellent.
Read More
Jammie Rose
Leisure with Children
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The staffs are accommodaing.
Elizabeth
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Very clean excellent service
Kenneth
Friends and Family
6.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
There was a stain on the sheet. The shower was broken. Our room was located next to outside stairs. People would go outside at all times and smoke weed and cigarettes then the smoke would fill our room.
Nancy
Leisure Family
2.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Terrible customer service. Sheets were dirty room smelled shower was disgusting overall I felt uncomfortable to even be inside the room let alone sleep there
McKenzie
Leisure
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
I like coming here, it’s affordable, staff are nice and helpful, only few things is the TVs, I hope they change the TVs to smart TVs with apps because it’s a hassle bringing my console and getting everything to work right and I wish I had the ability to use tap to pay because I had a little hassle because one of my cards were disabled so I had to wait for help because they didn’t accept pay but other than that I enjoy my stay everytime
Read More
Linda
Friends and Family
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Great location, friendly staff, excellent rooms
MWende Denice
Leisure
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Nice place. Rooms need upgrades
Patricia
Business and Leisure
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
I enjoyed the rest
Antonio
Leisure with Children
2.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
It was horrible… you get what you pay for, and less… Water pressure was so bad, that we had to take cold showers. The black-out curtains were rotten so a lot of sun passthrough them. The whole hotel smelled like weed. The AC unit in the room was so noisy and loud. The elevator broke twice while we were there. Horrible experience…
Read More
Beem Gleason
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
It was convenient.
ellen
Leisure with Partner
4.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
We never received maid service. Refrigerator/ freezer was not working. It was needed. Bathtub had rust around drain, couldn’t take a bath. Very disappointed.
Andrew
Business with Children
2.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Charge fees for service animals and claim they are allowed. Rude front desk. Horrible dirty rooms.
Jeffrey Pagan
Leisure Family
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The locations is great, it has breakfast included and Miss Carmen is super nice and helpful. The front desk is always there, they are nice and attentive. The only issue is the water, is super unstable pressure for the hot water if any, there was a few times when there was not working. Also the elevador is kinda scary since no light working on the board because of “maintenance”.
Read More
DANIEL
2.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Not clean like what you see on website. The websites pictures can lied to people
Rachel
2.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
The front desk associates weren’t friendly. I was only greeted warmly by housekeeping as I was leaving the facility, which was as disappointing as my room (needs updating and the carpet deep cleaned). Had I not already prepaid for my room, I would’ve canceled and stayed elsewhere. My sleep was amazing, but the overall presentation left much to be desired.
Read More
Bernard
Leisure with Partner
4.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The mattresses were awful. The pillows were worse and the sheets were cheap and thin. Musty smelling rooms.
Rebecca
Leisure with Children
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The staff was nice and breakfast was good. It was typical breakfast -waffles, eggs, sausage, cereal, bread. However, the elevator buttons didn’t work. It just stopped at each floor. Also, one of the bathrooms (we had 2 rooms) had a very slow filling toilet. You only had 1 flush and had to wait an hour for the tank to fill again. The other room didn’t have the toilet issues. Rooms were cleaned and when we needed extra bedding for a pullout couch bed, it was given.
Read More
Number of reviews per page
20
40