SureStay Plus by Best Western Covington

Very covenient for our trip.

The staff was friendly and the room was clean except for the mini fridge but all I put in there was a bottle of coke so it was no big deal. We slept good and the free breakfast was good as well, everything was fresh.

Great stay friendly accommodating staff.

Friendly staff clean room accommodating convenient to shopping and restaurants

The location was nice. The pictures were very misleading. It’s actually a motel. The beds were very uncomfortable, and had very noisy frames. There were moldy looking spots in the bathroom. The shower curtain wouldn’t stay closed because the rod was falling out of the wall. The bathtub didn’t drain well either The corners of the bathroom weren’t cleaned. Some of the lights didn’t work either

Excellent service

This property was nothing like the photos showed. There were dead bugs caked onto the wall, the sink didn’t drain, the the room smelled very musty. I checked out the same night I checked in. Really disappointed, was definitely not worth the almost $400 I spent for 3 nights!!

It was clean the staff was friendly and accommodating. It’s a great hotel and pet friendly!! Great for the price

The bathtub was so slow to drain that it was like a shower/ bath combo. Random people knocking on my door at 1am. Free breakfast was not even worth being free. Bed was not comfortable. No smart tv. No business center as advertised. Front desk employees were friendly, and it is pet friendly.

Clean however dated and worn room accommodations

Do not go here everything smells like mildew and mold it was even on the lamp shades.

The lobby is very clean .

Beds were very uncomfortable. Couldn't sleep

The room was musty smelling but clean.

It was not the best option in the area

I work for a non-profit and am always looking for a nice, clean place at a low price. This SureStay isn’t horrible by any means. They changed out my towels and emptied trash after one night without being asked; the breakfast is skimpy, but there was hot sausage and egg patties. If you're there for business meetings, it's a tremendous location in Covington--very close to the highway, and there is a Race Track convenience store and places to eat within a short walking distance, but the hotel is right on a busy street; in this older building you can hear street noise; the walls are thin, so anyone talking outside is loud. This was OK for a two-night stay, I may reserve here again, but I'll probably shop around a bit. You’d certainly be fine here for one night. Bed and pillows were OK, not great. I don't mean to trash this property; I've stayed in much worse. I didn't feel unsafe. On a scale of one to ten, I'd rate 6.5

Staff was amazing. 10/10 stars. Room was a little rough but nothing that would stop me from booking again. Staff was very quick to fix it too! Definitely a good hotel.

The bed was horrible, very uncomfortable. The walls were very thin so we heard our neighbors talking all night long. There was no lighting in the bathroom like very, very dim lighting and it just wasn’t a pleasant stay.

I would rather you sleep in the car than stay at this place the photo is false advertisement I paid for two nights but didn't stay and they wouldn't refund my money this is a motel not a hotel they have permanent residents staying there their were shoes outside doors the room smelled horrible. Red Flags STAY AWAY

I have stayed her 4 times the past year. I like the location, price, the room is big, and ac is good. staff is all nice and friendly as well. This time, there was a bad odor when I first walked in ... I think from a previous smoker in the room, but I got use to it and it didn't give me a headache. Otherwise, it was perfect. good coffee there too!