The Highlander Hotel, an Ascend Collection Hotel

The pictures on Expedia make this look like a spruced up hotel; the lobby actually looks nice. The pool was the reason that we chose the hotel in the first place; my daughter was hoping to get some pool time in the morning. But when we went down to use the pool, I was told by the woman at the desk that the chlorine was "zero" and it was closed.

Highlander is a really cool hotel. I was traveling with my 17 years old son and we enjoyed the stay. It seems like a perfect place for families with young children. Breakfast could have been better, but overall nice experience and good value.

Nice place. Did not have coffee pot in room

Dirty rooms. Hair in bathroom, toilet was not clean it was disgusting

Arrived at 10pm, no food or drinks available to buy. One person was working, had to wait 5 minutes for anyone to arrive so I could check in. Breakfast is gross, no lunch until 2pm and no alternative food choices anywhere nearby. We were starved when we left.

Fabulous staff. The pool area was amazing. Lots of fun

There was a serious lack of staff to attend to the number of guests. The staff on hand was friendly and great but running in too many directions at once. More than a few times I had to walk around the hotel looking for someone to assist at the pool bar or answer a question at the front desk, etc.

A very clean and unique hotel. The staff was friendly and accommodating and the rooms were neat and extremely comfortable!

Clean rooms and friendly staff!

Great pool and hot tub. Nice on-site bar and arcade room. Friendly service. Historic hotel with a fun vibe. Rooms are larger with comfortable beds. Comfortable lobby with fun velvet chairs. Not your average hotel.

Stumbled on this hotel after my kiddos begged for a nicer room. We were amazed by the decor and I was happy with the price. From the old school soda shop, arcade, amazing indoor/outdoor pool, restaurant... it will not disappoint!

Great stay, pool, food, arcade, and service best I’ve had.

It is an old hotel that was “renovated” as little as possible. The lobby and common areas looked great but the rooms were sparse and cheaply done. Our first room had holes in the ceiling and water stains on the shades. I asked for a new room on the first floor as there is no elevator-never mentioned at check in- and was given one immediately that was somewhat better shape. We checked in after traveling all day and picked this place because they had onsite restaurant. 30 minutes before close we walked in and was not greeted, had to seat ourselves and get our our own silverware and menus. Ordered at the bar from the most rude person who looked at his watch when we came in and then complained to people at the bar about people coming in late loud enough for us to hear. I tried to apologize when he brought our food for coming in late after a 12 hour day driving and he ignored the apology and said hey at least I’m honest with you. We paid our bill and finished our food in our room so this person would not be delayed by us there. Awful night sleeping, beds were single mattress on a platform, AC was constantly kicking off and on so the room would go from icy to sweltering. Continental breakfast was very good. Coffee was not good, had a weird taste.

Room overlooking the pool was very nice. For 5 stars on the property condition, they would have to repair some ceiling areas over the pool, but this is a minor point overall. We checked in late, but the waiter in the bar offered to take our food order and deliver it to us in the pool area so we could enjoy the pool before it closed. Super nice guy, and I wish I would have gotten his name so I could acknowledge him here. Wristband room key was a first for me, but a great idea.

We loved this hotel. Not just another cookie cutter hotel. It is fun yet still fancy. Has an old school flair but also all the technology we have come to depend on. One of the best hotel pools I have ever seen. It definitely delivered more than I was expecting for the price. Yes we will stay here again.

Very friendly staff!

Perfect choice for our family. We were traveling with our dog and I appreciated that they are pet friendly. The pool was great. Loved the garage doors that opened up into the pool area. My daughter really dug the arcade. I dug being able to buy a beer at the front desk to take to my room. Honestly, my favorite thing was the wristbands they give out as room keys. It was so extremely convenient!! No digging around in my pocket or purse for my room key, it was right on me! We will definitely be back.

Nothing

Very comfortable. Was happy that the room was not carpeted — better for allergies.

Physical ant and design