The Surf Lodge is a hotel in a good neighborhood, which is located at Suffolk County.
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The Surf Lodge
Hotels
7.6
/10
Pleasant
43 reviews
What Guests Say About Their Stay
agata
10.0
/ 10
Simple but beautiful accommodations, room very clean. Loved that the mini bar is complimentary and the balcony overlooking the water was so peaceful! Their outside beach/bar area is amazing.
The only bad experience we had was at the hotel restaurant. We had a reservation for a special pop up dinner and not only were we ignored by the staff for 15 minutes, it took over an hour to seat us and then we had to flag down a waiter after 20 minutes just sitting at our table to get a drink. Then we were told that they were out of 3 of the 4 main entrees on a prix fix menu. They offered us chicken tenders and a discount instead which would have still been 65$. For chicken tenders! Turns out the host allowed 55 walk ins and knew they were out of food when he sat us 45 minutes late. By then it was too late to get food anywhere else and they tried to send us to another place that they said was serving late only to find their kitchen closed too! What we thought was going to be nice fancy dinner ended up with take out burritos on our balcony.
They did make it better the next day by inviting us for some complimentary apps and drinks but that was after we complained to the manager and communicated with him all day about our experience. Overall, great hotel but due to the lack of organization at their restaurant, I would eat somewhere else.
Verified traveler
10.0
/ 10
property was awesome, food was great, staff great, etc.
would have liked soap and hand sanitizer in the room tho but other than that all good
Verified traveler
10.0
/ 10
The room was just as advertised with super friendly and accommodating staff
In the Area
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183 Edgemere St, Suffolk County, New York State, United States, 11954
Main Facilities
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What's around The Surf Lodge
183 Edgemere St, Suffolk County, New York State, United States, 11954
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Discover More About The Surf Lodge
Location
The Surf Lodge is a hotel in a good neighborhood, which is located at Suffolk County.
About The Surf Lodge
With all facilities offered, The Surf Lodge is the right place to stay.
All facilities in The Surf Lodge
Others
Hotel Services
- Express check-out
- Multilingual staff
- Front desk
- Tours
- Wedding service
- Concierge
General
- Parking
- Smoking area
- Terrace
Things to Do
- Shops
- Beach towel
Food and Drinks
- Bar
Connectivity
- Free WiFi
Public Facilities
- Others
Accommodation Policy & General Information in The Surf Lodge
Important Note
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: USD 200.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk is open daily from 10:00 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. The front desk is staffed during limited hours.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | WiFi |
Check-In / Check-Out Time | From 16:00 - to 11:00 |
Available rooms at The Surf Lodge | 20 |
Another facilities in The Surf Lodge | Express check-out, Multilingual staff, Front desk, Tours, Wedding service |
Frequently asked question in The Surf Lodge
What are available facilities at The Surf Lodge?
There are top facilites at The Surf Lodge such as WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Surf Lodge?
The standard check-in time at The Surf Lodge is starting from From 16:00 while the latest check-out time is at Before 11:00
What is the star rating of The Surf Lodge
The Surf Lodge has a 3.5-star rating.
How many rooms are available at The Surf Lodge
The Surf Lodge has 20.
What do past guests say about The Surf Lodge?
The Surf Lodge is well-known for its Room Comfort, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in The Surf Lodge
Overall Ratings & Reviews The Surf Lodge
Other sources (43)
7.6
Pleasant
From 43 reviews
Cleanliness
8.2
Room Comfort
8.8
Service and Facilites
7.4
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Traveler Reviews The Surf Lodge
Number of reviews per page
20
40
Top reviews
Theodor Cristian
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Great experience overall!
agata
Friends and Family
10.0
/10
Reviewed 222 week(s) ago
Hotels.com verified review
Simple but beautiful accommodations, room very clean. Loved that the mini bar is complimentary and the balcony overlooking the water was so peaceful! Their outside beach/bar area is amazing.
The only bad experience we had was at the hotel restaurant. We had a reservation for a special pop up dinner and not only were we ignored by the staff for 15 minutes, it took over an hour to seat us and then we had to flag down a waiter after 20 minutes just sitting at our table to get a drink. Then we were told that they were out of 3 of the 4 main entrees on a prix fix menu. They offered us chicken tenders and a discount instead which would have still been 65$. For chicken tenders! Turns out the host allowed 55 walk ins and knew they were out of food when he sat us 45 minutes late. By then it was too late to get food anywhere else and they tried to send us to another place that they said was serving late only to find their kitchen closed too! What we thought was going to be nice fancy dinner ended up with take out burritos on our balcony.
They did make it better the next day by inviting us for some complimentary apps and drinks but that was after we complained to the manager and communicated with him all day about our experience. Overall, great hotel but due to the lack of organization at their restaurant, I would eat somewhere else.
Read More
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 227 week(s) ago
Expedia Group verified review
property was awesome, food was great, staff great, etc.
would have liked soap and hand sanitizer in the room tho but other than that all good
Verified traveler
Leisure with Friends
6.0
/10
Reviewed 228 week(s) ago
Expedia Group verified review
I was dying to stay at the iconic surf lodge for their great live music, excellent food and boho chic decor while spending the week surfing in Montauk. I asked the hotel for a beach pass so I could park with ease at the permit required lots of Ditch Plains and the woman at the front desk gave me what I thought was the beach parking pass which I used for 3 days at the beach. On the third day I received a $150 parking ticket and when I complained to the manager of the hotel, Erika, she said that I had been given the wrong parking pass by the front desk and should have received a different pass and needed to ask her manager what to do. Please note that there is no way to communicate with anyone here unless you email them and hope for a response. I emailed the Director of Operations, Ben, about the unfortunate incident and he snidely responded with “we will not be taking on the parking expenses” even though it was clearly their error. After spending $625/night I can honestly say I will never stay here again. Not to mention the bathroom still had a dirty wash cloth on top of the shower head upon our arrival. We didn’t make a big deal about it but should have in hind sight. Also, the walls are paper thin and you can hear just about everything.
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Verified traveler
Leisure Family
10.0
/10
Reviewed 230 week(s) ago
Expedia Group verified review
The room was just as advertised with super friendly and accommodating staff
Verified traveler
Leisure with Partner
4.0
/10
Reviewed 232 week(s) ago
Expedia Group verified review
sad how run down the property seemed. Totally overpriced for condition and amenities
Andrea
10.0
/10
Reviewed 267 week(s) ago
Hotels.com verified review
Amazingly relaxing stay. Not the usual surf lodge party vibe due to COVID, but they did a beautiful job with the room reservations and the private balcony with hammock overlooking the lake made for a much needed
Lauren
Leisure Family
8.0
/10
Reviewed 269 week(s) ago
Expedia Group verified review
When we walked into our room we instantly smelt the cleanliness and efforts of the cleaning staff. We felt at ease knowing our room was safe and clean. We absolutely LOVED that the surf lodge was dog friendly. You would never even know it because the room and decor was in great shape, including the bed which was so comfortable! We especially loved our patio and shower. The sound of the lake waves were extremely relaxing and the shower we didn't want to get out of. It was a great addition that everything in the mini bar was free (or included in your stay), we enjoyed that perk. The one thing I would change is, once the "lobby" closed, I didn't know of any way of getting in touch with the hotel staff. There was no phone in the room or instructions on what to do when the staff leaves. I wasn't really sure where to get fresh towels. Once the front desk staff leaves, I felt we were kind of left to fend for ourselves. But overall, I would stay here again in the off-season. We really enjoyed our time.
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Verified traveler
Friends and Family
4.0
/10
Reviewed 269 week(s) ago
Hotels.com verified review
The Lake view is great BUT the service was horrible for the price we paid. I received a text at 1030 in the morning with my room number and key code stating the room was ready for us. When we arrived the door was open and the cleaning people were in the room so we went for lunch. When we came back to the hotel 2 hours later the cleaning staff was still cleaning our room and told us they were short staffed. We then went to reception who told us it is what it is and we can go to the bar to wait it out but when we got to the bar it wasn’t open. Reception did absolutely nothing to accommodate us for the inconvenience and another employee told us that the place is a big deal and gets celebrities all the time as if that is supposed to make up for the lack of service we received. Maybe if I was a celebrity I would’ve been treated better. I wouldn’t recommend this place to anyone.
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Viviana
Business and Leisure with Children
10.0
/10
Reviewed 270 week(s) ago
Expedia Group verified review
The service was amazing. Amanda made our stay extra special!
Anup
10.0
/10
Reviewed 270 week(s) ago
Hotels.com verified review
nice and cozy property. Good for get together. Very quite and isolated.Super Stay !!
Verified traveler
8.0
/10
Reviewed 273 week(s) ago
Hotels.com verified review
My husband and I came to Montauk for a 1 night just to get away & booked the surf lodge. The room was very cute, nice big bathroom and we loved the hammock on the balcony. Would stay again.
J
8.0
/10
Reviewed 274 week(s) ago
Expedia Group verified review
The staff was wonderful during the pandemic. The place was very clean, but the room needed some repair. There was no cable service; only comcast, but our signal was weak and we kept losing the stream. Our room was right off the highway, so it was alittle noisey. The hotel and the shop is beautiful. There was a great event hosted on the deck.All and all we really enjoyed our stay.
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Verified traveler
10.0
/10
Reviewed 275 week(s) ago
Expedia Group verified review
beautiful lodge! enjoyed every bit. i loved the balcony view with the lake in the back! best part!!
Katelyn
Friends and Family
8.0
/10
Reviewed 277 week(s) ago
Hotels.com verified review
The location was perfect and the room was very nice. However, the amenities were a bit lacking. The tv was not hooked up to any type of cable, and could not be paired with any of our devices (iPhones, iPads), so it was essentially useless. The hand soap, body wash, shampoo and conditioner were in the type of bottles that are just refilled after each guest checks out (frightening during these COVID times!) as opposed to being in small bottles that are just disposed of after use. Also, the pumps for both the hand soap and the body wash were broken and would not pump. There was no place to get ice for the room and for coolers. We were also told the restaurant is not currently operating which was not mentioned during booking. Other than those things, the stay was nice.
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Verified traveler
10.0
/10
Reviewed 278 week(s) ago
Hotels.com verified review
Excellent hotel, super clean, nice, and cozy! Super helpful staff and a great, calm location for a romantic getaway. Great rooms as well.
Verified traveler
Friends and Family
10.0
/10
Reviewed 278 week(s) ago
Hotels.com verified review
This stay was great, hotel staff was more than accomodating and rooms were clean and safe.
erin
Friends and Family
10.0
/10
Reviewed 279 week(s) ago
Hotels.com verified review
Despite the kitchen being closed the bar and lounge area are stunning for the few hotels guests. Its like a private oasis. Staff was exceptionally helpful during times of COVID.
Jaclyn
Friends and Family
8.0
/10
Reviewed 280 week(s) ago
Hotels.com verified review
Loved the room, beautifully furnished. Loved the hammock! The bathroom shower was great and with ogx products. Nice hang out area by the pond not crowded at all which I’m guessing in non covid times it can get crazy. Just the complimentary mini bar of items is only for weekend stays.
Verified traveler
Leisure
2.0
/10
Reviewed 281 week(s) ago
Expedia Group verified review
I was checked in 2 hours late, the room was infested with bugs, no refund, one of the glass soap containers fell of the crooked shower shelf and broke glass all over the bathroom floor
Number of reviews per page
20
40
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