The Times Square EDITION

Not a good stay. Staff was extremely rude except for housekeeping. First you have to wait in a long line to get in the elevator to access the lobby to check in. At check in we were the only people at the desk but the staff seemed very disinterested in helping us at all. I asked to have my Marriott Bonvoy number added to the reservation and the front desk staff loudly groaned and said “that’s a process, go do it yourself”. The restaurant and rooftop garden were closed for private events the whole weekend of our stay. The only other common area is a very small lounge just off reception. When we asked (at 11am) if we could just quickly see the rooftop garden overlooking Times Square (a selling point for this hotel) we were rudely told no by the staff. Our room was clean and housekeeping was very friendly. However, the doors to the rooms have a design flaw and if you let the door swing closed the deadlock will trigger and lock you out of your room. Maintenance staff must be called to let you back in. Apparently this happens a lot at this hotel. We were returning from a long successful night at the Tony Awards and had to wait in the hallway outside our room for a half hour for maintenance to let us in our room. When I commented to one of the bellman about the very long wait for the elevators to get in and out of the hotel his response was to snap back in an aggressive tone that I “should stay at a different hotel”. I agree and will stay at a different hotel in the future.

While it was one of a kind, Times Square is not to our liking. A constant assault on the senses. I suppose you have to experience it but once was plenty. Enjoyed other aspects of stay; TWA hotel, downtown, Macy’s, MOMA, etc. A journey through the past for us from the point of view of the present.

amazing in general

Very convenient location. Freindly staff.

it was very nice

Great

Our stay at the Edition Hotel was nothing short of exceptional. From the moment we arrived, the service was second to none — the front desk and concierge went above and beyond to make everything seamless and welcoming. The room was stunning: fresh, clean, and beautifully designed with all the comforts you could want. It felt like a calm, luxurious retreat right in the middle of the city. The location couldn't have been better — right in the heart of Times Square, walking distance to everything we needed. Highly recommend this hotel for anyone visiting New York. Can’t wait to come back!

The hotel itself was very nicely decorated, clean, and comfortable. However, the service was not very good. Although check-in time was 4 pm, our room was not ready until after 6 pm. They offered a voucher to make up for it, but we only found out when we checked out that it could not be used on the day of departure. The food was ok, but VERY expensive.

Wonderful property, great location and excellent service!

Beautiful hotel with great location next to Times Square and Broadway. Both the bar and restaurant are excellent.

Loved my stay here. It’s clean, smells amazing, and every staff member is so nice and personable❤️

ALL

We liked everything. Hospitality, maid service, amenities. Fabulous hotel in a great location.

The hotel staff. Room food location fabulous..we have our new timesquare hotel destination when ever we travel to nyc next and again and again

The hotel lobby and bar area was excellent for snacks and drinks. Staff were extremely helpful.

I really enjoyed the spectacular views from my room. Also, the housekeeping staff was very friendly and efficient.

We had an excellent experience at this hotel. The location is unbeatable—central to everything and easy to get around. The concierge team was incredibly helpful with great local recommendations and made us feel well taken care of throughout our stay. The car service was a real bonus—comfortable, punctual, and a great help for Amtrak transfers and sightseeing. We also really enjoyed the food; everything we tried, from breakfast to dinner, was fresh and flavorful. The only minor issue was that the shower never got as hot as we’d like, but it wasn’t a major inconvenience. Overall, we’d absolutely return and recommend this place without hesitation.

Staff were very friendly here. Some common issues at most hotels with the condition of the showers over time and not having a fridge (I could use without being charged) in the room was very inconvenient

Amazing staff. Helped all of our luggage to our room. Room service food was great. Will be coming back!

The property is always clean and the staff go out of their way to make sure you are satisfied.