Wingate By Wyndham Niagara Falls

We had a great stay the falls were amazlinh

Great option

This hotel had potential to be much better. The room we booked had 2 rooms. It was a splurge for the last night of our trip. One with 2 queens and the other with a king. The beds were comfortable overall. However we ended up with a few surprises that really soured our trip. When I tried to ask the front desk about what to do around Niagra they gave me a map but when I tried to ask any other questions they directed me to someone at a desk that could help me. This help desk ended up being 3rd party tour sales. She could get us on the “last tour of the day” but it was leaving in like 10 minutes. When I tried to ask more specific questions she didn’t really answer them and we were in a rush to leave. Unfortunately the tour wasn’t much more than I could have just done on my own and I’m out $400. A more helpful front desk could have prevented this. Parking is paid here. When we went to go to bed my son noticed there were crumbs in his bed. It seems the sheets did not get changed like they should. When I tried to sleep I could hear music ALL night long. At first i thought it was my neighbors but I did notice some speakers playing music outside the building when we walked back from the falls so I’m guessing this is where it came from. I don’t understand why music needs to be blasting at 3 AM. It was still going clear until 7 am. This was the final night of our trip. I am still so frustrated with so many situations at this hotel.

No water in the shower in the morning,

This place was terrible. I am so upset that I let my credit card rewards influence my decision. Capital One is going to hear about this. This place has been the dirtiest and loudest hotel I have ever stayed at. I am so glad that I was only there two nights and spent most of my time walking around the falls and outside of this place. Dirty hallways, dirty carpets and lobby. the breakfast area was a mess during breakfast time. The room looked ok at first then, found hairs all over the place from other guests, cabinets were breaking down and furniture was stained. there were a bunch of people from other countries staying and they were so loud I had to open the door like at midnight and stare at them and ask them to be quiet. I will never stay here again, even for free.

The property needs more attention. The room was dirty with a lot of dust and hair all around

This has to be the worst place I’ve ever stayed at. I’ve stayed at this property before in 2022, it was great in all aspects cleanliness, room service and food. But this time, the room was dirty with dirt and debris in all the corners of the room, drawers. The bath tub was filthy and the bathroom vanity table was rusted. Coming to the food, the choices were limited, no packets for condiments like salt & pepper, syrups, etc. They did not have any options for fruits besides only apple(no bananas or oranges ). The cleaning of rooms were done once in 3 days of the stay which I did not understand.

The location was good, breakfest was decent, room was nothing special

Easy to walk in and out. A big rush in the breakfast hall- insufficient tables, The gym wasn't up to the mark.

The location is perfect and all staff are very helpful

Breakfast was terrible, had to pay for parking on top of the room cost. In a big city with limited parking I get it, but this was just unnecessary. Would not stay here again. Not terrible, just not for me.

Felt safe. Quiet. Walkable to the falls! Nice breakfast options.

There is better

They charge for parking. 10$ for a car. I never seen like this case and you guys not explain at site.you b guys have to explain before i get ro9ms

I saw roaches in the room. There is water near the lift which can cause residents to slip and fall and get hurt. There are beer bottles around the hotel and in the parking lot. Breakfast is ok, could have been better with omlets, boiled eggs, hash potatos etc. mattress was dirty inside enough though its covered with sheets.. which was visible. Hotel staff were nice and helpful. I liked the pool.

The hotel has lots of parking and easy to find. The room is clean, comfortable and modern. My booking includes breakfast, so that is an added bonus. The location steps away from restaurants and also walking distance to the falls. The price is also very reasonable compared to some nearby hotels which offer find more expensive.

Nice property, stayed there with wife and kids for 2 nights, rooms were bigger than expected and the beds were really comfy. Only complain I will have is the breakfast area needs more seating. Other than that everything went pretty smooth. Very close to the falls and good eating options nearby. Will definitely stayed there again.

All good

Good

The room was a good size, however the floor was not very clean and there was a lot of dust/dirt under the aircon unit. Staff were grumpy and not very welcoming. Asked if we could check in about 2:40, was told no, it was 3pm, although reception was quiet. Check in opened at exactly 3pm with a queue of at least 25 people at that point and one receptionist, who served the first person then proceeded to answer the phone and deal with that. A second receptionist strolled in about 3:10pm, and couldn't log in. We had done the pre-check in paperwork, including uploading ID, supposedly to speed things up, but it made no difference at all and still had a long wait. Disappointing stay and service.