WoodSpring Suites McKinney

There was no coffee pot in the room or on the entire property and no front desk available in the morning at all. You could smell cigarette smoke in Elevators and down the halls. would not recommend this place to anyone. Left whiskey in freezer and they through the whole bottle away.

Surprisingly nice hotel for the price

Nice an quite.

The Front desk was helpful however it was locked up so I was unable to check out til 11am. The place smelled of mold, weed, and mildew. The rooms had roaches which is disgusting. DO NOT RECOMMEND

Receptionist at chicken was extremely nice and very professional. I apologize I don't remember her name. It was Elvira Elvira or something with an e. Very pleasant.

It was physically quite clean. But the smell. Mold, urine, cleaning chemicals, bug spray, and no refunds.

Nothing

Wasn't sure what I was expecting at the price. However I can say that I didn't expect to arrive to find a bed on a metal frame that moved every time you did. The room is clean but to what standards. I'm pretty sure this place is used by long term customers meaning they are there for a while. There is no "lobby" per say and the entrance doesn't even look like an entrance. All other entry locations had tables for the smokers which were all occupied. People were in the parking lot drinking. Maybe I'm spoiled but I wouldn't recommend this hotel to anyone.

The shower in room 325 was not working. We were in a hurry so we vacated the property without reporting the issue.

We

I find it very odd that for the condition of the property, and the cost of the property, that there were not more amenities offered. Ive paid less and there has been a breakfast offered. I was informed by front desk staff that therenis none. I do not recommend this hotel.

Great for location, service, and price.

Clean!

From the start, my experience with this hotel was unusual. While booking online, the site noted the front office would close at 10 PM. Since I was arriving closer to midnight, I called ahead and was told check-in at any time would be fine. However, during that call and again upon arrival, I was reminded no less than four times that check-out was strictly at 11 AM. I respect the policy, but the repeated emphasis felt excessive. We arrived around 1:00 AM just looking to rest before continuing our trip. Unfortunately, around 6:00 AM, we were abruptly woken by the sound of water. It was raining, and we discovered a significant ceiling leak near the window. The floor was soaked, and the noise woke up my entire family. We called the front desk for help, but no one answered. Later, when we spoke with the staff, there was little acknowledgment of the issue. No room change was offered, no assistance provided, and not even a partial refund suggested for the clear disruption. It felt as though our concerns were brushed aside. All we wanted was a safe, clean place to sleep—but instead, we were left frustrated and tired. The condition of the room only added to our disappointment. It was outdated and clearly hadn’t been renovated in decades. Sadly, I won’t be returning, and I can’t recommend this hotel to others.

When we arrived we were told we didnt have a room even tho they had our name. Blamed it on a third party that wasnt supposed to be taking room reservations because of a water main break. When we asked for a refund on our card we were told there was nothing the hotel could do because we booked thru a 3rd party.

Terrible management needed to talk to the manager about a charge that was put on my account without speaking directly to me about it first then asked to speak with her to only be told that she was there but wouldn’t not talk to me because she was in training until mid February the assistant manager was an absolute ass about the whole situation it was the worst wood springs I have ever stayed at

Lady was rude and it stunk and noisy

The staff were so friendly. The room was perfect for our needs. We will stay there again.

I fell on ice at this hotel an only the front desk manager showed concern it hurst cause I have no choice but to be here I hurt my body really bad I can barely walk an still all on camera they don’t care

They would not let me check in.